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Contact Us

Please note that our Customer Service Centres will be closed on public holidays. From 1st February 2014 there are slight changes to the opening hours of our Customer Service Centres - please see below for details


Using Worcestershire Hub Online Services you can:

OR If you Register for self service you can manage and view your:        

  • Council Tax account
  • Business Rate account
  • Housing Benefit or Council Tax Support application 
  • Tenants' Housing Benefit claims    

Need to make a payment? why not pay Online

For general enquiries please contact us via the Worcestershire Hub on 01684 862151.

The Worcestershire Hub opening hours are: Mon to Fri 8am - 6pm and Sat 9am - 1pm.

  • For Housing Options enquiries call 01684 579579

For Council Tax, Business Rate, Housing Benefit & Council Tax Support enquiries, please contact us on 03004 560 560 Monday to Friday 9am to 5pm. Please note calls may be recorded for training and monitoring purposes.

  • Need to make a payment? You can also use our Automated Payments System by calling: 0300 456 2013

envelopePostal Address:
Council House
Avenue Road
WR14 3AF

face to face

You can also visit one of our Customer Service Centres:


We want to hear from you and we value your opinions. We want you to get involved through public consultations, our Viewpoint Survey and more. 

We communicate regularly with local residents through publications like Parish Newsletters, leaflets, our annual report, our website and Social Media. You can keep up to date with the latest from us via Social Media . 

Find out more about what the Communications Team does here.                           

Looking for an application form? Click here for a list of most commonly requested application forms.

Out of Hours Phone Number: 01684 312055

You can contact this number out of hours for the following problems:
Noise, Serious Drainage Problems and Serious Bonfires
(Please note this number is in cases of emergency or urgent attention ONLY, this is NOT an advice line)

Highways Out of Hours: 07774 972997
You can contact this number to report faulty traffic lights or urgent Highways issues.
(Please note this number is in cases of emergency or urgent attention ONLY, this is NOT an advice line)

Email addresses for services within the council:

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This page was last reviewed 31 January 2014 at 16:04 by David Rolls.
The page is next due for review 30 July 2014.
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Malvern Hills District Council, Council House, Avenue Road, Malvern, WR14 3AF - Directions to Council Offices.