With the abolition of the local government inspection regime, we
now have greater freedom to manage our own performance. Our
performance management framework allows
us to improve services in the light of feedback from residents and
our own performance measures. We use a large number of performance
indicators which are monitored either monthly, quarterly or
annually. Most of these have been agreed locally because they help
us to provide better services.
The most up to date performance information is available in
Our Annual Review
2013 summarises our performance over the past year. The
data which informs this report can be found in the
We particpate in an annual survey,
Viewpoint, which provides us with feedback from residents
about their perception of the local neighbourhood and council
To be able to continue to assess how we compare with other
councils and areas we produce an annual benchmarking profile.
The Department of Energy and Climate Change (DECC) requires us
to publish an annual Greenhouse Gas
Emissions Report. This provides details of the greenhouse
gas emissions arising from the delivery of our services since
2009/10 reported in tCO2 equivalent.