Performance

How are we doing?

Performance matters at Malvern Hills District Council. We carefully monitor our performance throughout the year, so that we can see where we need to make improvements to our services.

The Council's Performance Management Framework (PMF) sets out how the council goes about its key management tasks of Planning, Delivering, Checking and Reacting. This cycle of management activity ensures that the council delivers what it promises to plan.

The PMF is shown in diagrammatic form below:

The PMF contains a number of essential elements.

PLANNING considers feedback from the community (from surveys, individual customer experiences and from other consultation), the aims and objectives of the Vision 21 partnership (as expressed in the Community Strategy), and the core objectives of the council. It culminates in an annual review of our priorities, the setting of the Council Plan and its budget, and individual performance reviews for every member of staff - so that their objectives and training plans match with those of the whole organisation.

Council Plan - Every year the council prepares a plan for the next few years based on past achievements and future actions. It covers the full range of activities and of services provided by the council.

Priorities  - In this section you will find details about the council's four priorities. There is performance information covering the last two years and targets for the next two years for each priority. It also shows what the council has achieved this year for each priority and future plans.

DELIVERY is the day to day provision of services to the community and the running of projects and programmes designed to improve services.

CHECKING is a continuous process of comparing actual results and progress against the plans. We use the TEN performance management system to monitor results and key plans.

Current Performance - In this section you will find information on how we are doing in key areas of the council at the moment.

External Inspections - This section covers the Comprehensive Performance Assessment (CPA) and inspections by the Audit Commission

REACTING means that, when results or progress are not as expected, we put in place changes to bring them back on course. Sometimes these changes are longer term and need to be taken into account in plans for the next year.