How are we doing?
Performance matters at Malvern Hills District Council. We
carefully monitor our performance throughout the year, so that we
can see where we need to make improvements to our services.
The Council's Performance Management Framework (PMF) sets out
how the council goes about its key management tasks of Planning,
Delivering, Checking and Reacting. This cycle of management
activity ensures that the council delivers what it promises to
The PMF is shown in diagrammatic form
The PMF contains a number of essential
PLANNING considers feedback from the community
(from surveys, individual customer experiences and from other
consultation), the aims and objectives of the Vision 21 partnership
(as expressed in the Community Strategy), and the core objectives
of the council. It culminates in an annual review of our
priorities, the setting of the Council Plan and its budget, and
individual performance reviews for every member of staff - so that
their objectives and training plans match with those of the whole
Council Plan - Every year the council
prepares a plan for the next few years based on past achievements
and future actions. It covers the full range of activities and of
services provided by the council.
Priorities - In this section you will
find details about the council's four priorities. There is
performance information covering the last two years and targets for
the next two years for each priority. It also shows what the
council has achieved this year for each priority and future
DELIVERY is the day to day provision of
services to the community and the running of projects and
programmes designed to improve services.
CHECKING is a continuous process of comparing
actual results and progress against the plans. We use the TEN
performance management system to monitor results and key plans.
- In this section you will find information on how
we are doing in key areas of the council at the moment.
- This section covers the Comprehensive
Performance Assessment (CPA) and inspections by the Audit
REACTING means that, when results or progress
are not as expected, we put in place changes to bring them back on
course. Sometimes these changes are longer term and need to be
taken into account in plans for the next year.