Services provided by the council

This page includes information about the Council's four service areas together with links to the services that they provide

Community Services

Responsible for

• Customer Focus and excellence.
• Customer research and marketing.
• Development of service standards.
• Service and contact centres.
• Environmental Health. (Shared Service - Worcestershire Regulatory Services)
• Licensing. (Shared Service - Worcestershire Regulatory Services)
• Parking
• Street Scene
• Waste strategy 
• Air quality and contaminated land. (Shared Service - Worcestershire Regulatory Services)
• Direct Operational Services including car parks.
• Community Development (including Arts and Sports Development)
• Community Engagement.
• Community Safety.
• Children and young people.
• Teenagers and Older people.
• Leisure and Culture

Planning, Economy and Housing

Responsible for

• Economic Development.
• Tourism.
• Planning policy and Local Development Framework 
• Environmental policies.
• Housing policy and enabling, grants.
• Commissioning Housing Services 
• Transport policy.
• Development Control.
• Building Control ( South Worcestershire Building Control).
• Conservation.

Policy and Governance

Responsible for

• Communications and Corporate Policy Development (i.e. social inclusion, anti poverty, safeguarding, equality and diversity, Big Society)
• Emergency planning.
• Equality and Diversity.
• Document Services.
• Governance and standards.
• Monitoring officer.
• Democratic Services.
• Member support and development.
• Information management.
• Research and intelligence
• Elections/electoral registration.
• Legal services.
• Facilities management
• Management of Shared Services.
• Corporate programmes and project management.
• Strategic Direction

• Community Strategy and Local Strategic Partnership

Resources

Responsible for

• Financial strategy.
• Section 151 Officer.
• Accountancy and financial services.
• Performance management
• Value for money and efficiency programmes.
• Business change
• External audit relationship management
• Internal audit (Shared Service)
• Council Tax and Benefits (South Worcestershire Revenues and Benefits Shared Service).
• Property and asset management
• Risk Management
• Environmental efficiency
• Leadership and Development programme

Commissioning authorisation for          

• Internal Audit
• Revenues and Benefits
• ICT, GIS and Land Charges
• Human resources including payroll and health and safety