Worcestershire TeleCare

A caring service for everyone

Telecare Services - Telecare provides vulnerable people with equipment that can monitor their safety and well-being at home. We install a discrete base unit which plugs into a normal telephone socket and a personal alarm trigger which can be worn as a pendant or on the wrist

When a service user needs to call for help – for example if they are unwell or have had a fall, they simply press the red button on their personal alarm trigger or base unit and they will be immediately connected to our 24 Monitoring & Response centre.

Their personal details including medical conditions , key contacts such as next of kin, support workers or doctors is immediately available to the operator who will arrange for the most appropriate help to be sent to them

The powerful speaker and microphone in the unit allows the operator to communicate with the service user even if they are not close to the unit. The personal alarm trigger will also work in the garden or outside area immediately surrounding their home.

If they are unable to respond to the operator, we will immediately alert their named contact or the emergency services as appropriate.

Using the latest call handling technology, we answer 98.5% of calls within 60 seconds in accordance with nationally agreed standards and our operators will stay on the line until help arrives if required.

Worcestershire TeleCare Limited - a wholly owned subsidiary of the Community Housing Group is a not for profit company established in partnership with Festival Housing, Rooftop Housing Group and Worcester Community Housing.

We offer solutions to all types of organisations and people allowing them to live and work safely and independently whatever their requirements for support may be.  Our 24 hour TSA accredited Monitoring & Response Centre is located in the heart of Worcestershire and staffed by our team of highly trained, friendly and professional operators.  Using sophisticated, state of the art IT and telephone technology combined with a clear vision of providing excellent customer service we are able to provide individuals and organisations with a range of tailor made services

Contact Details

Worcestershire TeleCare website: http://www.worcstelecare.org/

Email: info@worcstelecare.org

Telephone: 0845 130 1469

You can also write to Worcestershire TeleCare requesting an information pack at:

Worcestershire TeleCare
PO Box 145,
Malvern,
Worcestershire,
WR14 3ZP