Recycling in the Malvern Hills district
Household recycling in the Malvern Hills district is
- Once a fortnight - find your collection
- in a green wheeled recycling bin where possible
- from inside the boundary of your property nearest the
main road - please do not obstruct public highways - check location
- between 7am and 5pm - please place your recycling out for
collection by 7am
Please put items for recycling into your
green wheeled bin loose - do not use a bin liner or put
recycling in bags.
For information on how to recycle items not included in the
above list go to our recycling hints and
If you have any questions about your recycling collection
service please have a look at the FAQ's below, or contact the
Frequently Asked Questions
1. What if I cannot store a wheelie bin – how will I be
able to recycle?
We can offer a compact recycling bin to households
which do not have enough outside space to store a standard sized
bin. If you think a compact bin may be better for you please
contact us to discuss your needs. We
recognise that a small proportion of households have no outside
space to store a wheeled bin so recycling sacks will continue to be
2. Will I get into trouble for putting the wrong
items in my bin?
No! Malvern Hills’ residents have a great reputation
for being good recyclers and this council is fully committed to
helping everyone recycle as much as possible. Please have a look at
the recycling page of our website for information on what can be
3. What if I cannot physically manage a wheeled
We have chosen our wheeled recycling bins carefully
to ensure they are as easy to manage as possible. If you
cannot manoeuvre the wheeled bin safely due to disability or
infirmity and there is no one available who is fit and able enough
to move it for you we can provide an assisted collection service. Our operatives will
collect the recycling and refuse from an agreed location
closer to your door. If you feel that an assisted collection will
benefit you please contact us.
4. I have not been given a recycling bin?
We can only provide recycling bins to households
that our large collection vehicles are able to get to.
Households along narrow lanes, tracks or with long driveways
whose refuse is currently collected using small vehicles (which
cannot be fitted with bin lifting technology) will keep the cherry
recycling sacks. We are looking at ways in which we may be
able to provide wheeled recycling bins to some of these households
in the future.
5. I don’t want a wheeled bin, can I keep using
Changes to the law requires councils to provide
glass recycling collections to as many households as possible by
January 2015 and the most efficient, cost effective method for
achieving this is using recycling bins. We cannot therefore
offer householders a choice between a recycling bin or recycling
sack. We are committed to providing the best possible service
to all our customers and will be more than happy to discuss how we
can help overcome your concerns, for example; providing a different
size of recycling bin or an assisted collection.
6. When will you empty my wheeled recycling bin?
Your recycling bin will be collected fortnightly on
the same day your black refuse sack is collected. Instructions and
a collection calendar will be included in the information pack
delivered with the bin. Please subscribe to our email and
text collection reminder service which is designed to make our
collections arrangements as easy for you as possible.
7. Why will my wheeled recycling bin emptied
We know that our customers priority is for a weekly
collection of black sack because refuse can become smelly and
unpleasant if stored for long periods. Recycling is clean and dry
which means it does not need to be collected as often. Recycling
bins do cost more to collect than recycling sacks and fortnightly
collections strikes a balance between collecting a wider range of
materials for recycling and keeping the service affordable.
8. Where should I put my wheeled recycling bin for
The recycling bin should be placed just inside the
boundary of your property nearest the highway or main road.
Usually this will be at the end of your drive or just inside your
garden gate. If we have agreed an alternative collection point with
you please continue to use this. Please avoid causing an
obstruction on public footpaths.
9. Can I put my house name/number on my wheeled recycling
If you wish to identify the bin assigned to your
property with a number or unique identifier you are more than
welcome to do so - please ensure the marking looks tidy and does
not damage the bin.
10. Can I cover/decorate my wheeled recycling bin?
As long as the covering does not damage the
recycling bin or affect us collecting or emptying it we are happy
for you to cover the bin. Please note that we cannot be held
responsible if the bin and/or its cover is lost, stolen or
damaged. We can replace the bin but not the cover.
11. What do I do if my bin is lost, stolen or
If your bin is lost, stolen or damaged under normal
usage we will replace it free of charge. Please contact us via the
12. Who owns my bin – me or the council?
The wheeled bins we supply remain the property of
the council. We ask that you look after your bin and use it
only for the purpose which it is intended; collecting and storing
your clean and dry recycling.
13. Do I need to use a bin liner?
Please do not use a bin liner or put recycling in
plastic bags as this prevents items being recycled. If all
your recycling is clean and dry you will not need bags or liners.
Please keep your items loose.
14. Who cleans my bin if it gets dirty?
All your recycling should be clean and dry before it
goes in the bin therefore it shouldn’t need cleaning. We do
not offer a cleaning service because we do not believe that you
will need one. You are more than welcome to hose/jet wash or simply
wipe the bin clean if you wish to do so but we do not consider this
15. Will you provide instructions on how to use my
Using the bin is easy and simple - everything that
you would previously have put in your cherry recycling sacks now
goes in your wheeled bin, together with glass bottles and
jars. We will send you all the information you need along
with the bin, including a calendar to remind you on which week to
put your bin out. There are no penalties if you make a
mistake - the important thing to remember is to recycle as much as
16. Why does my recycling bin contain a micro
Each recycling bin is fitted with a radio frequency
identification (RFID) chip. This contains only the serial
number of the bin and registers the bin to the household to which
it is provided, so that we can deal quickly and efficiently with
requests for repairs, replacement or to help deal
with collection problems.
We also use RFID technology to collect operational information
on recycling bin collections - including when we empty bins
and the weight of recycling we collect. We need the
information to provide a cost effective service and we do not use
it for other purposes.
You can find out more about Envirosort by visiting their
If you can't find an answer to your question
please get in touch with us via the