e-Access for Development Control & Building Control
Welcome to our on-line, free, self-service planning information
system that offers a wide range of up to the minute planning
information. The information we provide is a combination of
planning data, planning scanned documents and electronic map data
Our planning service has been designed to be easy to use. The
information we provide offers users a choice of criteria for both
selection and sorting, and is constantly updated in real
Information and Help options are provided for each page and it is
recommended these be read through before starting.
e-Access service is provided without any charge. Downloading of
documents is also uncharged. Please note however that planning and
building regulation applications are fee based.
The government required that all local authorities were to be
e-government compliant by December 2006. In providing this on-line
service we have broadly followed e-government advice and
requirements as set out in the Pendleton and PARSOL criteria.
Our service also takes account of the Data Protection Act, and
government advice as it is understood to apply to information
standards and wider issues of social inclusion etc.
Our on-line technical performance
The basic advice is that the better your equipment and
connections to the web, then the quicker our system can respond. We
would suggest that the best performance is likely to be secured
using broadband Internet and a PC with current specifications.
Older PC specifications and use of modems are likely to offer
slower responses- especially when opening our scanned files.
Planning Interactive is best-viewed using Internet Explorer version
5.5 or above with a screen resolution of 1024 by 768 (with a
minimum resolution of 800 by 600) and at least 256 colours.
Different settings may restrict your viewing, especially on PCs
with older specifications.
Given the self-service nature of our on-line planning service we
are not able to provide any on-line support service dealing with
any technical/performance issues arising from the use of your
equipment. This also applies to use of the Planning Portal.
What we provide
Our approach is to combine on-line planning information from 3
- Planning database(s) for Planning Register detail
- Scanning systems which provides access to scanned planning
- Mapping systems showing- amongst other things- planning
application site locations
This information is provided in 3 main ways:
- Searching individual applications or addresses
- Searching ‘ Planning Register’ for group lists such as for
Appeals or Enforcements
- Basic scanned planning application files* to show application
form, plans, officer/committee report and third party letters
What we don’t provide
- Any on-line support concerning the use of the system (please
refer to the Help, Information and FAQs options).
- Any on-line support service dealing with technical problems you
may experience (such as speed of loading).
- Any direct response to queries arising from the information we
provide- (hopefully) the information is self-evident.
- Planning Interactive undergoes periodic enhancement and
development and so any problems reported that can be addressed are
incorporated into the next release. Hence some planned options
shown are pending a subsequent release.
- Our Planning Register Data - some of which goes back to April
1996 - may not necessarily be wholly consistent where addresses are
concerned and so address based searches are best independently
- At present the planning data held on our system goes back 1
- We are obliged to take account of the Data Protection Act so at
present we do not provide web based public access to the complete
scanned planning application file. However, you may view the
complete application file, including archive 3rd party
representations (but excluding confidential information), at during
normal working hours.
- Whilst every effort is made to ensure the accuracy of current
addresses held on our system we cannot guarantee the results of any
address based search and so it is recommended that results be
independently double checked before use.
- Likewise we cannot guarantee the accuracy or completeness of
our data and so it is recommended that results (such as very recent
decisions) be verified before use.
Frequently Asked Questions
What is e-government and
Since the Millennium there has been a national drive to achieve
electronic government. One such initiative is e-planning.
In the broadest of terms, e-government and e-planning is a new
way for people to do business with national and local government by
making use of the internet (sometimes referred to as the
‘information super highway’).
The aim is to offer quicker and easier access to public services
‘24/7’ thus making life easier for residents and business, and
making public service provision more responsive, integrated and
Equally, to minimize social exclusion, internet facilities are
provided (free) at the Council’s offices during normal working
hours and also at County Council libraries within the District.
The Planning Interactive is a
free on-line Internet service that enables you to access planning
information held the Council�s computerised planning systems. Our
Planning Interactive service has been designed to be comprehensive
and easy to use. Information and Help options are provided for each
page and it is recommended these be checked before proceeding.
However, before starting off it is necessary for all users to agree
to our terms and conditions of use, summarised below
1. General disclaimer as regards land and property information
Whilst every care has been
taken to ensure the accuracy and the completeness of the
information held on this system, neither can be guaranteed. You are
recommended to check before acting on the information supplied.
Please note that all address
based information held on this system may not match the National
Gazetteer of addresses and hence cannot be relied upon for the
purposes of address based searching.
2. Copyright must be adhered
Further copies may not be made without prior permission of the
Plans, drawings and material
submitted to the Council are protected by the Data Protection Act
and the Copyright Act and are provided under the Freedom of
Information Act 2000. Under these Acts you may only use material
which is downloaded and/or printed in order to:-
- Inspect and comment upon a
current planning application ( i.e. one that has not yet been
- to compare current
applications with previous schemes
- to check whether
developments are being/have been completed in accordance with
In general, the owner of
plans and elevations will be the applicant and/or agent, and
Ordnance Survey in the case of maps and site plans.
3. Data Protection Act 1998 and Freedom of Information Act
The Data Protection Act 1998 imposes restrictions on the ways in
which the Council can hold and deal with personal data such as
names, addresses, telephone numbers, fax numbers, email addresses
etc. In compliance with the requirements of the Act, the general
provision of personal details on our web site has been kept to a
practicable minimum. Accordingly, any personal information provided
on our web site is not to be used for any purpose other than the
uses stated above. Hence our search engines do not offer the option
to search on the name of the applicant.
Moreover, following government requirements, personal information
held on our databases (such as applicant names) are taken off our
site once a decision has been issued.
Our web based mailing lists are continuously cleansed, we remove
personal information every 6 months from the date you signed up. As
appropriate we provide an advice note on all our contacts with
agents, applicants and the public as follows:-
All representations received by the Council commenting on any
planning application will normally be scanned and made available to
the general public on our website. If you wish to comment on a
planning application, you may prefer that certain personal details,
such as your private telephone number and e-mail address, are not
published on the Internet, in which case you should ensure that
such details are not contained in your comments.
Please note, however, that if your comments do not contain your
name and address they will be treated as an anonymous and given
However, having regard to the Freedom of Information Act 2000, all
Planning Register information relating to an application such as
application forms, plans, drawings etc, together with 3rd party
letters, faxes and emails etc, are generally available for public
viewing at The Civic Centre without restriction. The only
exceptions relate to matters that in our judgment are of a personal
nature or defamatory or otherwise in breach of the law.
By viewing the data in
e-Access you agree to and will abide by Copyright
controls, Freedom of Information Act and Data Protection Act as
further detailed through the links where provided.