Malvern Hills District Council will endeavour to safeguard the
privacy of its website visitors. This document explains the
Council’s website data processing practice.
What information do we collect?
We will collect personal details appropriate
to the service you require. In some areas, this may simply mean
registering your name, address and email details. Other on-line
forms will require more information.
What do we use personal information for?
There are various reasons that we need to
collect personal data. For example, we may need your contact
details for correspondence purposes. Similarly, we may need
information because of legal requirements. Subject to your
agreement, we may contact you to let you know about new online
services, or get your feedback on how we're performing. In any
event, we will only ever ask for information that is absolutely
necessary and does not constitute an invasion of privacy.
Allowing your details to be used across other council
We're in the process of transforming our
services in line with the Council's Vision. This is part of our
commitment to improve the quality of people's experience when they
We all get frustrated on occasion when we have
to repeat the same basic information over and over again. Because
of this, we're focusing on making it easy for people to do business
with us, whenever and however they choose, all through a single
point of contact known as the Worcestershire Hub.
By allowing your details to be used across
other council services, you are allowing us to re-use information
to minimise the time taken when you contact us in the future.
Please note that in agreeing to share these
details you have not forfeited your rights as prescribed under the
Data Protection Act 1998 and the Council will continue to apply the
same level of care to safeguard your privacy as we always have
done. For more information about how we process personal data
please see our Fair
We are keen to ensure that we are providing
our citizens with services that they need. Consequently, you may
receive occasional e-mail messages from us on matters that we
consider may be of interest to you, if you have provided your email
address to us for this purpose.
Information to improve our site
We collect web statistics automatically about
your visit to our site based on your IP address. This information
is used to help us track what people are doing on the site so that
we can improve it. We don't use this information to identify you as
an individual and you will remain anonymous, unless you're asked to
identify yourself by completing a form or an online
If you complete the online registration
process provided by Worcestershire County Council, or subsequently
during your current visit, and any future visits provided the
cookie was not deleted in the interim.
Your browser help text will contain
wish. Refusing cookies from our site will not affect your ability
to perform online transactions.
Access to Information - Data Protection and You
If you would like to access the personal information we may hold
about you, please See our Data Protection page for details on how to
submit your request.