How we communicate with residents is important to us, and we use a variety of ways to engage with our customers.

This could be through writing press releases that get published in the local media, via social media, or through publications that we design and print in-house.

Customer Satisfaction Survey

Do you ever phone the council or come and see us face to face at our centres in Malvern, Upton or Tenbury? If so we want to hear your views about your experience of dealing with us through the Worcestershire Hub.

Your feedback is important and will help the Council to continue improving services. By completing the survey you agree to your responses being collated, processed and analysed by Worcestershire County Council on behalf of the Worcestershire Hub Shared Service and its partners.

The information you provide will only be used to help improve services. Please visit to complete the survey.