Contact us

If you cannot find the information you are looking for on our website, please contact us using the details below. 

Service Email Telephone
Business Rates 03004 560 560
Council Tax 03004 560 560
Elections and voter registration 01684 862 200
Freedom of information (FOI) enquiries Click here  
Housing Benefit 03004 560 560
Apply for housing / housing queries 01684 579579
Planning Contact form  
Trading Standards / pollution / animal welfare / food safety / licensing 01905 822799
To report issues including dog fouling / fly-tipping / littering Click here   
Pot holes / gritting / street lighting / signs and other highways issues Click here 01905 765765
Parking information Click here  
Refuse and Recycling Click here  
Commercial waste  
Telephone payments   0300 456 2013
Online payments Click here  
General enquiries General contact form 01684 862151

Out of hours

Telephone: 01562 733175

Highways out of hours: 07875 033759 to report faulty traffic lights or urgent Highways issues.

Please note these numbers are for emergency or urgent attention only, and not for advice.


Comments, Compliments and Complaints. 

Customer Service Centres


Monday, Tuesday, Thursday and Friday 9.00am - 5pm.  Wednesday 9.30am - 5pm.

Malvern Library
Graham Rd
WR14 2HU

Tenbury Wells

By appointment only: Friday 10am - 5pm.

Tenbury Wells
24 Teme St
Tenbury Wells WR15 8AA


Please note, this centre does not have a payment facility for Council services.

By appointment only: Wednesday 9:30 am - 4:30 pm.

School Lane
Upton upon Severn
Worcestershire WR8 0LE

Please note an appointment only system is in place for enquiries and assistance relating to Council Tax and Benefits. In the first instance please call 03004 560560 and speak to a specialist who may be able to resolve your query or will book an appointment for you to see an advisor if required.