Freedom of Information

Who can make a Freedom of Information request?

Everyone has the right to request information held by any Public Authority. In most cases, you will be sent the requested information within 20 working days unless there is a specific reason not to send it, in this case it will be considered 'exempt' under one of the exemptions set out in the Act (for example, if the requested information includes personal information about another person).

Is it free of charge?

In most cases we will be able to provide the information free of charge. In cases where hard copies of documents are said to incur a charge, the cost will normally be calculated according to the council's Schedule of Charges.

However, there may be cases where the information is charged outside the scope of the Schedule of Charges. For example a Commercial Publication or information that is subject to a statutory charging regime.

For further information about charging please see the Council's Schedule of Charges for the supply of information.

How do I make a request?

Before you make a request, check our Publication Scheme. It sets out what information we make routinely available, how you can get it and what it will cost.  

If your FOI request is regarding the following services please use the email addresses listed below:

Your request must include:

  • Your name
  • The address or email address to which you wish the information to be sent
  • An outline of the information you would like. Give as much detail as possible, including dates, otherwise we may need to contact you again for clarification

Please send your request to: foi@malvernhills.gov.uk. Or write to us:

Malvern Hills District Council
The Council House
Avenue Road
Malvern
Worcestershire
WR14 3AF

Please mark your request "Freedom of Information".

FOI quarterly results

Complaints and appeals

If you are not happy with the council's response to your request or you have a complaint about the handling of your enquiry you should write to Ian Marshall, Legal Services Manager at the above address or email Ian.Marshall@malvernhills.gov.uk.

Your complaint will be reviewed internally. If you are not happy with the outcome of the internal review of your request, you can appeal to the Information Commissioners Office.

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone 01625 545745

Further details about the Freedom of Information Act can be found on the Information Commissioners website.