Comments, Compliments and Complaints

At Malvern Hills District Council we are always seeking feedback from our customers so that we can ensure you receive the best possible service from us.

You can talk informally to one of our Customer Service Advisors who are more than happy to discuss any aspect of our services with you.

Get In Touch

There are a number of ways you can notify us of your comments, compliments or complaint:

• By e-mail: worcestershirehub@malvernhills.gov.uk
• By telephoning us on 01684 862151
• In person at our Customer Service Centres in Malvern and Tenbury Wells
• or by letter to our main office in Malvern

Have we got it right?

If we have, we would love to hear from you with your compliment on any of our services.

If you would like to make a suggestion or comment that might help us review a service.....

We welcome your suggestions or comments about any of our services.

If you feel we have got it wrong.....

If you are unhappy about a service or the way in which it has been delivered, you may wish to submit a complaint.

If you wish to make a complaint, we will require the following information:

• Your name
• Where and how we can contact you
• The details of your complaint and how the problem came about
• What you would like us to do to make things right

What you can expect from us:

For further details of our feedback procedure, please refer to our "Tell Us What You Think  (374.30 KB)" leaflet.

Please be aware that the Local Government Ombudsman are unlikely to consider your complaint unless it has been investigated by the council first, so please give us the opportunity to respond to you first.

The Local Government Ombudsman is an independent body appointed to review the actions taken by any District or County Council