Overpayment of Housing Benefit

An overpayment can happen if we pay you benefit that you are not entitled to.

For example, if you did not tell us that your income had increased and a recalculation of your claim means that you have been paid too much benefit, there will be an overpayment.

When an overpayment is discovered the following facts are established:

  • The period of the overpayment,
  • The amount of the overpayment,
  • The cause of the overpayment.

The following decisions are then made:

  • Whether the overpayment is classed as recoverable,
  • Whether to recover the overpayment,
  • From whom the overpayment should be recovered.

The benefit claimant will then receive a letter from the council with details of the overpayment.

If the Housing Benefit was being paid to the claimant's landlord they will also receive a letter.

How an Overpayment Is Recovered

In most cases an invoice will be issued. The council will normally take a weekly amount from the claimant's ongoing Housing Benefit, to recover the overpayment if they are still entitled.

Whether a weekly reclaim is set up or not, the claimant must contact the council if they are having difficulty repaying the overpayment.