Apply For Universal Credit


How do I apply and what will I need to make a claim?

Claims can only be made online through the official Universal Credit website here.  If you and your partner live together then you will need to apply as a couple.
To apply you will need:

  • An active email address
  • A mobile phone number
  • Details of your bank account, building society or credit union account
  • Your rent or mortgage costs
  • Your wage details
  • Details of any savings or investments
  • Your National Insurance Number
  • Details of any children and/or your partner
  • Details of how much you pay for childcare (if applying for help with childcare costs)

You also have to verify your identity which can be done by appointment in person at your local Jobcentre or online. To do this you will need ID such as:

  • Driving licence
  • Passport
  • Debit or credit card

Other forms of ID are accepted. Ask at your local Jobcentre for details.

What if I do not have access to the internet?

If you do not have access to the internet then you can use computers for free at the following locations:

  • Malvern Library, Graham Road, Malvern
  • Martley Library, Martley Village Hall, Berrow Green Road, Martley
  • Tenbury Wells Library, 24 Teme Street, Tenbury
  • Upton Upon Severn Library, School Lane, Upton Upon Severn
  • Welland Village Hall, Marlbank Road, Welland

You will need to be a library member and have your library card with you to use a computer.

Help making your claim

If you need help making your claim then our staff can assist by:

  • Helping you complete your claim by setting up an email account
  • Support you to access your online diary, to do lists, journals
  • Advise you on digital security, such as keeping passwords safe
  • Direct you somewhere for further help if you are struggling to use the internet

Support is offered on an appointment only basis. To book please call 03004 560560.

As Universal Credit is run by the Department for Work and Pensions, and not Malvern Hills District Council, we regret we cannot help you with the detail of your claim or offer advice regarding your particular circumstances.

If you need this kind of support then please contact your work coach or call the free Universal Credit Helpline on 0800 328 5644 between 8am and 6pm Monday to Friday (excluding Bank Holidays).

Alternatively, if you rent a property from Rooftop Housing or Fortis Living then you will also be able to access help and support from their specialist teams.

Improve your digital skills

Courses and free sessions are available to help you improve your confidence and learn new skills when using a computer and going online. Click here for more information. also offers free training.


Advice for the self-employed

While Universal Credit works in principle in the same way for people who are self-employed, there are some differences in how the amount you receive is calculated. The Money Advice Service has more information here.