Grandparent hugging his child within an image of a mobile phone encouraging people to protect their loved ones by downloading the new NHS Covid-19 app from the App store and Google Play

Use the links below to find the information you need

Help with your Council Tax

A £500 million hardship fund has been created to help vulnerable people pay their Council Tax. Visit our Benefits and Council Tax page for more information.

If you are in financial hardship as a result of the Covid-19 outbreak then we would advise you to consider making a claim for Universal Credit, Jobseeker’s Allowance and Council Tax Support.

More information is available on the Government’s coronavirus and claiming benefits page.

You can also spread your Council Tax payments through to March next year. 

Please contact our Revenue and Benefits team for more information by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. or call 0300 456 0560

The service is extremely busy at the moment so please bear with us if we cannot respond straight away. 

Apply for a self-isolation payment

From Monday, 28 September 2020, you are required by law to self-isolate if you are told to do so by NHS Test and Trace.

The Government has introduced a £500 support payment to help people on low incomes who have to self-isolate. We are responsible for making the payments.

Find out more about self-isolation support payments and how to apply.

Support for businesses

Read our Covid-19 information page for advice and business support.

Funding support for community groups and charities

Each week we are adding new sources of funding support available to community groups and charities who are affected by the COVID-19 outbreak or who are working to support vulnerable people impacted by COVID-19. The latest sources include grants for voluntary and community organisations who provide mental health services, support for professional and recreational cricket clubs and funds to help low-income families. 

Visit Support for community groups and charities page for more information. 

Impact on our services

  • Our reception at the Council House is closed. You can still use our online services or contact us by phone. If you urgently need to speak to someone face-to-face then appointments are available from Monday, September 7 by calling 01684 862413. If the phone is not answered, please leave a message and we will get back to you within 1 working day.
  • Children's play areas Malvern Hills District Council is responsible for, will reopen from 4 July. Our parks remain open but you must follow social distancing rules.
  • Leisure centres in Malvern are open but the pool at Malvern Splash is closed for refurbishment. Tenbury Community Pool is also closed for refurbishment.
  • All public toilets are now open.
  • Tourist Information Centres are open. Opening hours may be reduced. Find out more about TIC opening times.
  • Household Recycling Centres. These are run by Worcestershire County Council. They are open but with restrictions. Find out more about visiting a Household Recycling Centre during the coronavirus outbreak.
  • Some libraries (run by Worcestershire County Council) will reopen from 4 July. Read more about the reopening of libraries. You can still download free audio books.
  • Committee meetings are being held virtually.
  • Bulky waste collections have re-started
  • Our licensing functions have also been affected. Visit the Worcestershire Regulatory Services website for more information.
  • We are still carrying out grass cutting but we are focusing on areas that are being used for exercise such as Priory Park. Other areas will be cut depending on staffing.

Waste and Recycling

We have a plan in place to maintain our waste and recycling collections throughout the duration of the outbreak.

In order to do this we may need to stop other services such as litter picking, street cleaning, emptying public litter bins, clearing fly-tips etc. This will depend on how many staff we have off sick or self-isolating at any one time. We will update this page as and when we need to implement this plan.

You can also sign up to our email alerts service to receive the latest information to your inbox.

Please do not use bonfires as a way of disposing of garden waste during the outbreak. Not only is it anti-social, as smoke could get into somebody’s home, it could also cause breathing issues or prevent someone using their garden for exercise. You could also be committing an offence and they can easily get out of hand resulting in pressure on the fire service. 

Please be considerate to your neighbours and consider alternative ways to dispose of your garden waste:

Do not use bonfires to dispose of non-garden waste (furniture, general household rubbish etc).

If you have a complaint about bonfires to make please email This email address is being protected from spambots. You need JavaScript enabled to view it. or call 01905 822 799


Our priority during the Covid-19 outbreak is to help those who are in emergency need and at risk of homelessness.

If you are renting and are worried about making payment, please speak to your landlord or Housing Association as soon as possible. The Government has introduced additional protections for renters to ensure they cannot be evicted as a result of hardship caused by the outbreak.

If you have issues with your home, like a serious defect such as a broken boiler, you should speak to your landlord first. Our officers are still available to help resolve issues with defects but in most cases will only be able to do so over the phone. 

You can find more information on our Housing pages.


The Government has asked us to maintain the planning system as far as possible.

There may be a delay to registering and approving planning applications due to staff absence caused by the Covid-19 outbreak. Please bear with us during this period.

All Planning Committee meetings are being held virtually. See our Planning Committee and Meetings page for more information.

We have relaxed restrictions on the movement of food and other essential supplies to help supermarkets and retailers stock shelves.

Community support

We are working with community groups, the voluntary sector, parish and town councils to support the most vulnerable in our society during the outbreak.

If you are currently self-isolating and need support, please find your local community support group via the Malvern Hills Good Neighbour Network page.

I am a vulnerable person in need of help

If you need help during this difficult time and would like to be contacted by a helper or volunteer, please fill in the Here 2 Help form on the Worcestershire County Council website.

Please only complete this form if you need help over the coming week and someone will get back to you shortly.

Privacy Notice

document Privacy Notice in relation to Coronavirus (COVID-19) (45 KB) document   (44 KB)

I would like to volunteer

If you want to help volunteer to deliver food and supplies to elderly and vulnerable people then please complete the Offer of Help form on the Worcestershire County Council website.

There are five ways you can help your community:

Take care of yourself and stay healthy – wash your hands and follow advice on self-isolation or social distancing

Call, chat and check – swap phone numbers with your immediate neighbours, check on neighbours and loved ones - particularly if they are vulnerable - help provide them with food and other essentials, alert relevant organisations if you are concerned about their welfare

Be kind and think of others – Don’t bulk buy. There are plenty of supplies for everyone if people just buy what they need. Use local community information groups on social media to share information, offer surplus supplies of essentials to those in need and avoid wasting food.

Get online to stay in touch – use your phone, video calling and social media to stay in touch with people, especially if you are self isolating

Share accurate advice and information – do not speculate or scaremonger. It only heightens people’s anxiety. Use reputable news sources as a source of information, the Government website or the NHS website.

For more help and advice visit the Here 2 Help website. 

Our councillors are also working hard in their community to support people. Find your local councillor by using our postcode search.

Businesses offering food takeaway and delivery

pdf A list of businesses offering food delivery and takeaway services. (148 KB)

Coronavirus scams

There are lots of scams related to coronavirus circulating at the moment. Some involve fake calls, texts, emails and social media messages. West Mercia Police have issued advice on how to avoid becoming a victim of a coronavirus scam.

Social workers are also reporting a number of suspicious volunteers targeting vulnerable people in the county.

Worcestershire County Council's advice is to take normal precautions but don’t be afraid to accept offers of help from those you know and trust.

We are reminding people to follow normal checks to make sure their volunteer helpers are genuine.

We advise people ask to see identification, and not allow anyone in their homes unless they are certain they are genuine.

Anyone who believes they have been visited by a bogus volunteer should contact the police

Advice on looking after your physical and mental health

We have posted some challenges on the Malvern Hills District Council Youtube channel

You can also find links to a number of different workouts on the Sport England website

Every Mind Matters has advice on looking after your mental health during the coronavirus outbreak

Symptoms of coronavirus (Covid-19)?

Covid-19 is an illness that can affect your lungs and airways. It’s caused by a virus called coronavirus.

You should stay at home if you have either:

A high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)

A new, continuous cough – this means coughing a lot for more than an hour or three or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

A loss of, or change to, your sense of smell or taste

We can all help to control the virus. To protect yourself and others you must:

  •  Wash your hands regularly for 20 seconds with soap and water or sanitise them if that is not possible
  •  Cover your nose and mouth with a face covering in enclosed spaces
  • Keep a safe distance. Stay at least 2m apart from anyone not in your household or 1m with a face covering or other precautions

 Do not leave your home if you or anyone in your household has symptoms and get a test.

Read the Government's Staying Alert and Safe (social distancing) guidelines for full details about what you can and cannot do.

Further guidance can be found using the links below:

Advice on face coverings

From 8 August 2020, you must legally wear face coverings in England in most indoor settings. Further changes were announced on 22 September 2020.

pdf Read our guide to wearing, storing and washing face coverings safely (232 KB)

Our response and recovery

National and local government are working together with the NHS to respond to the coronavirus outbreak and keep people safe.

Read more about the Government’s coronavirus action plan. You can also read the Government's Covid-19 recovery strategy.

We have produced an eight point plan to help guide our response to the outbreak. You can also read our pdf recovery framework to help residents, businesses and communities to rebuild. (2.11 MB)

1 To preserve life and protect vulnerable groups by working with and supporting our partners (NHS, Public Health England, adult social care, other emergency services, community and voluntary sector)

2 Contribute to national actions to help delay the spread of the virus

3 Ensure continued delivery of our critical services particularly those vital to supporting the vulnerable and limiting the spread of the virus. Critical services are: Supporting the elderly and vulnerable, waste collections, revenue, benefits and welfare, housing, homelessness and temporary accommodation, customer services, WRS, dangerous structures and dangerous trees.

4 Support NHS and Public Health communication campaigns to ensure our communities are kept informed of the latest information and to act as a trusted source of information

5 To offer advice, support and appropriate signposting to our residents facing financial hardship as a result of the outbreak

6 To implement government measures to support businesses as soon as possible, to continue to monitor the impact on the local economy and to respond appropriately

7 Continue to provide targeted support to help those sleeping rough and at risk of homelessness as a result of the outbreak

8 To put political differences aside and work together to help our district meet the challenges it faces