Use the links below to find the information you need

New rules introduced from 10 December 2021

The Government has introduced new restrictions to help slow the spread of the new Omicron variant of Covid-19. These new rules are as follows:

  • From 10 December, face coverings will be required by law in most indoor settings. As well as shops this now includes community centres, libraries, places of worship and visitor attractions. Read the full list of places where face coverings are legally required.
  • From 13 December office workers who can work from home should do so.
  • From 15 December, certain venues and events will be required by law to check that all visitors aged 18 years or over are fully vaccinated, have proof of a negative test in the last 48 hours, or have an exemption.

Read the full government guidance about how to keep yourself safe during the Covid-19 pandemic.

There are other things you can do to help keep you and others safe:

  • Get vaccinated including the booster jab as soon as you qualify. Find out more about getting your Covid-19 vaccine.
  • Meet outdoors where it is safer. If you do meet indoors open windows to let fresh air in for at least 10 minutes every hour or a little bit continuously.
  • Wear a face covering in crowded or enclosed settings where you come into contact with people you do not normally meet (even if you are not legally required to).
  • Get tested if you have Covid-19 symptoms and self-isolate.
  • Stay home if you feel unwell.
  • Take a Lateral Flow Test if you are going to be spending time in crowded and enclosed spaces, or before visiting people who are at higher risk of severe illness if they get Covid-19.
  • Regularly wash your hands, if you can't use soap and water, wash your hands with an alcohol-based hand sanitiser containing at least 70% alcohol.
  • Download and use the NHS COVID-19 App.

Find out more about how to keep you and your loved ones safe on the Worcestershire County Council coronavirus page.

Help to access food and other support

If you need help accessing food, medicines, financial advice or other types of support then please contact the organisations below.

  • pdf Hardship Support and Advice (269 KB) . A list of local and national organisations supporting anyone in need. This includes help with clothing, counselling, financial support, food, housing, other support and general information and advice.
  • Ready Steady Worcestershire provides information about food, activities and support available to families in Malvern Hills District during the school holidays.
  • Here2Help is for anyone who is vulnerable and needs help but does not have family, friends and neighbours to support them. Fill in the online form and someone will get back to you shortly.
  • Malvern Hills Good Neighbour Network provides details of local community support groups.

Privacy Notice

document Privacy Notice in relation to Coronavirus (COVID-19) (18 KB)

Help with your Council Tax

If you are in financial hardship as a result of the Covid-19 outbreak then we would advise you to consider making a claim for Universal Credit, Jobseeker’s Allowance and to apply for Council Tax Support.

More information is available on the Government’s coronavirus and claiming benefits page.

You can also spread your Council Tax payments through to March next year. 

Please contact our Revenue and Benefits team for more information by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. or call 0300 456 0560

The service is extremely busy at the moment so please bear with us if we cannot respond straight away. 

Help to pay your fuel and essential bills

The Government has issued advice to people struggling to pay essential bills because of the Covid-19 pandemic. You can also visit our money advice page for further help and support.

Apply for a self-isolation payment

You must by law self-isolate if you are told to do so by NHS Test and Trace.

The Government has introduced a £500 support payment to help people on low incomes who have to self-isolate. We are responsible for making the payments.

Find out more about self-isolation support payments and how to apply.

Advice on self-isolating.


Symptoms of Covid-19, testing and self-isolation

Covid-19 is an illness that can affect your lungs and airways. It’s caused by a virus called Coronavirus.

You should stay at home if you have either:

A high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)

A new, continuous cough – this means coughing a lot for more than an hour or three or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

A loss of, or change to, your sense of smell or taste

Further guidance can be found using the links below:

Testing for people without Covid-19 symptoms

Rapid lateral flow testing in the community

If you live or work in Worcestershire and do not have symptoms of Covid-19, then you can get a rapid lateral flow test.

These tests will help identify the 1 in 3 people with Covid-19 who do not have symptoms and could be spreading the virus without realising it.

It is recommended people carry out a lateral flow test twice a week. 

Find out more and book a lateral flow test

Anyone who tests positive must self-isolate immediately and follow the advice given by the local contact tracing team or the national test and trace service.

It is vital that people identify contacts to help stop the spread of the virus.

Anyone who has symptoms should get a test via the usual route and self-isolate.

Book a Covid-19 test online if you have symptoms.

Advice on self-isolation

Supporting our recovery

We have produced  pdf a recovery framework to help residents, businesses and communities to rebuild. (2.11 MB)