Use the links below to find the information you need

New rules introduced from 30 November 2021

New rules come into force from 30 November 2021 in response to the Omicron variant. These measures will give scientists time to understand more about the variant and the risk it poses. They will be reviewed in three weeks.

  • From 4am on 30 November 2021 you will have to wear a face mask by law in shops, some other indoor settings and on public transport. The full list is as follows: shops and supermarkets, shopping centres (malls and indoor markets), auction houses, post offices, banks, building societies, high-street solicitors and accountants, credit unions, short-term loan providers, saving clubs etc, estate and letting agents, hair salons, nail salons, massage centres, tattoo and piercing studios and other premises providing personal care and beauty treatments, premises providing veterinary services, retail galleries, retail travel agents, takeaways (without space for the consumption of food and drink on premises as shops) apart from when eating and drinking, retail galleries, pharmacies, public transport (planes, trains, trams and buses), taxis and private hire vehicles, transport hubs (airports, rail and tram station terminals, maritime ports and terminals, bus and coach station terminals).
  • If you are a contact of a suspected Covid-19 Omicron case you must self-isolate for 10 days, regardless of your vaccination status. You will be contacted by NHS Test and Trace who will tell you what you need to do.
  • All international arrivals must take a PCR test within 48 hours and self-isolate until they receive a negative result, even if they have been vaccinated.

There are other things you can do to help keep you and others safe:

  • Get vaccinated including the booster jab as soon as you qualify. Find out more about getting your Covid-19 vaccine.
  • Meet outdoors where it is safer. If you do meet indoors open windows to let fresh air in for at least 10 minutes every hour or a little bit continuously.
  • Wear a face mask in crowded or enclosed settings where you come into contact with people you do not normally meet (even if you are not legally required to).
  • Get tested if you have Covid-19 symptoms and self-isolate. This includes following the new rules on self-isolation for the Omicron variant.
  • Stay home if you feel unwell.
  • Take a Lateral Flow Test if you are going to be spending time in crowded and enclosed spaces, or before visiting people who are at higher risk of severe illness if they get Covid-19.
  • Regularly wash your hands, if you can't use soap and water, wash your hands with an alcohol-based hand sanitiser containing at least 70% alcohol.
  • Download and use the NHS COVID-19 App.

Find out more about how to keep you and your loved ones safe on the Worcestershire County Council coronavirus page.

Help accessing food and other support

If you need help accessing food, medicines, financial advice or other types of support then please contact the organisations below.

  • pdf Hardship Support and Advice (264 KB) . A list of local and national organisations supporting anyone in need. This includes help with clothing, counselling, financial support, food, housing, other support and general information and advice.
  • Ready Steady Worcestershire provides information about food, activities and support available to families in Malvern Hills District during the school holidays.
  • Here2Help is for anyone who is vulnerable and needs help but does not have family, friends and neighbours to support them. Fill in the online form and someone will get back to you shortly.
  • Malvern Hills Good Neighbour Network provides details of local community support groups.

Privacy Notice

document Privacy Notice in relation to Coronavirus (COVID-19) (18 KB)

Help with your Council Tax

If you are in financial hardship as a result of the Covid-19 outbreak then we would advise you to consider making a claim for Universal Credit, Jobseeker’s Allowance and to apply for Council Tax Support.

More information is available on the Government’s coronavirus and claiming benefits page.

You can also spread your Council Tax payments through to March next year. 

Please contact our Revenue and Benefits team for more information by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. or call 0300 456 0560

The service is extremely busy at the moment so please bear with us if we cannot respond straight away. 

Help paying your fuel and essential bills

The Government has issued advice to people struggling to pay essential bills because of the Covid-19 pandemic. You can also visit our money advice page for further help and support.

Apply for a self-isolation payment

You must by law self-isolate if you are told to do so by NHS Test and Trace.

The Government has introduced a £500 support payment to help people on low incomes who have to self-isolate. We are responsible for making the payments.

Find out more about self-isolation support payments and how to apply.

Advice on self-isolating.

Support for businesses

New grant funding available for businesses affected by national Coronavirus restrictions. Read our Covid-19 information for businesses.

Symptoms of Covid-19, testing and self-isolation

Covid-19 is an illness that can affect your lungs and airways. It’s caused by a virus called Coronavirus.

You should stay at home if you have either:

A high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)

A new, continuous cough – this means coughing a lot for more than an hour or three or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

A loss of, or change to, your sense of smell or taste

Do not leave your home if you or anyone in your household has symptoms and get a test.

Further guidance can be found using the links below:

Testing for people without Covid-19 symptoms

Rapid lateral flow testing in the community

If you live or work in Worcestershire and do not have symptoms of Covid-19, then you can get a rapid lateral flow test.

These tests will help identify the 1 in 3 people with Covid-19 who do not have symptoms and could be spreading the virus without realising.

It is recommended people carry out a lateral flow test twice a week. 

Tests can be booked with a community pharmacy, at one of Worcestershire's lateral flow testing sites or test kits can be collected to be carried out at home.

Find out more and book a lateral flow test

Anyone who tests positive must self-isolate immediately and follow the advice given by the local contact tracing team or the national test and trace service.

It is vital that people identify contacts to help stop the spread of the virus.

Anyone who has had a confirmed positive result for COVID-19 must not book a symptom free test until after 90 days from the date of the positive result.

Anyone who has symptoms should get a test via the usual route and self-isolate.

Book a Covid-19 test online if you have symptoms.

Advice on self-isolation

Testing for businesses

Businesses are welcome to encourage staff, without symptoms, to get themselves tested at a community pharmacy or mass community testing site.

If your company is registered in England and your staff cannot work from home, then special arrangements can be made to have your staff tested or you may be able to order tests for staff to take at home.

Apply for workforce testing

For more information on rapid testing for communities or businesses, please visit Worcestershire County Council’s rapid testing page or email This email address is being protected from spambots. You need JavaScript enabled to view it. 

Funding support for community groups and charities

Each week we are adding new sources of funding support available to community groups and charities who are affected by the COVID-19 outbreak or who are working to support vulnerable people impacted by COVID-19. The latest sources include grants for voluntary and community organisations who provide mental health services, support for professional and recreational cricket clubs and funds to help low-income families. 

Visit Support for community groups and charities page for more information. 

Impact on our services

  • Our reception at the Council House is closed. You can still use our online services or contact us by phone. If you urgently need to speak to someone face-to-face then appointments are available by calling 01684 862413. If the phone is not answered, please leave a message and we will get back to you within 1 working day.
  • Children's play areas Malvern Hills District Council is responsible for are open. Our parks remain open but you must follow the rules on social distancing and household mixing.
  • Leisure centres are open.
  • Public toilets are open.
  • Tourist Information Centres are open. They are also available to contact by phone or email. Find out how to contact our Tourist Information Centres.
  • Household Recycling Centres are open. These are run by Worcestershire County Council. Find out more about visiting a Household Recycling Centre during the coronavirus outbreak.
  • Libraries (run by Worcestershire County Council) are open. Read more about using libraries during the coronavirus pandemic. You can download free audio books.
  • Committee meetings are being held virtually.
  • Our licensing functions have also been affected. Visit the Worcestershire Regulatory Services website for more information.
  • We are still carrying out grass cutting but we are focusing on areas that are being used for exercise such as Priory Park. Other areas will be cut depending on staffing.

Waste and Recycling

We have a plan in place to maintain our waste and recycling collections throughout the duration of the outbreak.

In order to do this we may need to stop other services such as litter picking, street cleaning, emptying public litter bins, clearing fly-tips etc. This will depend on how many staff we have off sick or self-isolating at any one time. We will update this page as and when we need to implement this plan.

You can also sign up to our email alerts service to receive the latest information to your inbox.

Please do not use bonfires as a way of disposing of garden waste during the outbreak. Not only is it anti-social, as smoke could get into somebody’s home, it could also cause breathing issues or prevent someone using their garden for exercise. You could also be committing an offence and they can easily get out of hand resulting in pressure on the fire service. 

Please be considerate to your neighbours and consider alternative ways to dispose of your garden waste:

Do not use bonfires to dispose of non-garden waste (furniture, general household rubbish etc).

If you have a complaint about bonfires to make please email This email address is being protected from spambots. You need JavaScript enabled to view it. or call 01905 822 799


Our priority during the Covid-19 outbreak is to help those who are in emergency need and at risk of homelessness.

If you are renting and are worried about making payment, please speak to your landlord or Housing Association as soon as possible. The Government has introduced additional protections for renters to ensure they cannot be evicted as a result of hardship caused by the outbreak.

If you have issues with your home, like a serious defect such as a broken boiler, you should speak to your landlord first. Our officers are still available to help resolve issues with defects but in most cases will only be able to do so over the phone. 

You can find more information on our Housing pages.


The Government has asked us to maintain the planning system as far as possible.

There may be a delay to registering and approving planning applications due to staff absence caused by the Covid-19 outbreak. Please bear with us during this period.

All Planning Committee meetings are being held virtually. See our Planning Committee and Meetings page for more information.

We have relaxed restrictions on the movement of food and other essential supplies to help supermarkets and retailers stock shelves.

Ways you can help

If you want to help volunteer to deliver food and supplies to elderly and vulnerable people then please complete the Offer of Help form on the Worcestershire County Council website.

There are five ways you can help your community:

Take care of yourself and stay healthy – wash your hands and follow advice on self-isolation or social distancing

Call, chat and check – swap phone numbers with your immediate neighbours, check on neighbours and loved ones - particularly if they are vulnerable - help provide them with food and other essentials, alert relevant organisations if you are concerned about their welfare

Be kind and think of others – Don’t bulk buy. There are plenty of supplies for everyone if people just buy what they need. Use local community information groups on social media to share information, offer surplus supplies of essentials to those in need and avoid wasting food.

Get online to stay in touch – use your phone, video calling and social media to stay in touch with people, especially if you are self isolating

Share accurate advice and information – do not speculate or scaremonger. It only heightens people’s anxiety. Use reputable news sources as a source of information, the Government website or the NHS website.

For more help and advice visit the Here 2 Help website. 

Our councillors are also working hard in their community to support people. Find your local councillor by using our postcode search.

Businesses offering online and delivery services

Non-essential retail has reopened and you can also enjoy a drink and a meal in the outdoor area of a pub or restaurant. 

You can find a list of businesses offering outdoor hospitality and information on local businesses offering click and collect and delivery services on our town centres page. 

Coronavirus scams

There are lots of scams related to coronavirus circulating at the moment. Some involve fake calls, texts, emails and social media messages. West Mercia Police have issued advice on how to avoid becoming a victim of a coronavirus scam.

Social workers are also reporting a number of suspicious volunteers targeting vulnerable people in the county.

Worcestershire County Council's advice is to take normal precautions but don’t be afraid to accept offers of help from those you know and trust.

We are reminding people to follow normal checks to make sure their volunteer helpers are genuine.

We advise people ask to see identification, and not allow anyone in their homes unless they are certain they are genuine.

Anyone who believes they have been visited by a bogus volunteer should contact the police

Advice on looking after your physical and mental health

We have posted some challenges on the Malvern Hills District Council Youtube channel

You can also find links to a number of different workouts on the Sport England website

Every Mind Matters has advice on looking after your mental health during the coronavirus outbreak

Advice on face coverings

From 8 August 2020, you must legally wear face coverings in England in most indoor settings. Further changes were announced on 22 September 2020.

pdf Read our guide to wearing, storing and washing face coverings safely (232 KB)

Our response and recovery

National and local government are working together with the NHS to respond to the coronavirus outbreak and keep people safe.

Read more about the Government’s coronavirus action plan. You can also read the Government's Covid-19 recovery strategy.

We have produced an eight point plan to help guide our response to the outbreak. You can also read our pdf recovery framework to help residents, businesses and communities to rebuild. (2.11 MB)

  1. To preserve life and protect vulnerable groups by working with and supporting our partners (NHS, Public Health England, adult social care, other emergency services, community and voluntary sector).
  2. Contribute to national actions to help delay the spread of the virus.
  3. Ensure continued delivery of our critical services particularly those vital to supporting the vulnerable and limiting the spread of the virus. Critical services are: Supporting the elderly and vulnerable, waste collections, revenue, benefits and welfare, housing, homelessness and temporary accommodation, customer services, WRS, dangerous structures and dangerous trees.
  4. Support NHS and Public Health communication campaigns to ensure our communities are kept informed of the latest information and to act as a trusted source of information.
  5. To offer advice, support and appropriate signposting to our residents facing financial hardship as a result of the outbreak.
  6. To implement government measures to support businesses as soon as possible, to continue to monitor the impact on the local economy and to respond appropriately.
  7. Continue to provide targeted support to help those sleeping rough and at risk of homelessness as a result of the outbreak.
  8. To put political differences aside and work together to help our district meet the challenges it faces.