You have options on how you can pay your Council Tax bill or Business Rates.
- This is the safest and easiest way to pay Council Tax or Business Rates. It can save you time, effort and money.
- Simply set up or amend your Direct Debit online or download the Direct Debit Form, complete and post it back to us at Wychavon District Council, PO BOX 11, Pershore, Worcester. WR10 1PU.
- You can choose to pay on the 1st, 10th, 15th or 25th of the month if you switch to paying your Council Tax or Business Rates through your Bank or Building Society account by Direct Debit. Your annual bill will be collected in 10 installments April to January.
- If you apply for Direct Debit through the financial year you will be notified of the dates and amounts of the installments to be collected. You will receive a minimum of 10 working days notice before the first collection date.
If you already pay your council tax by direct debit this will be shown on your bill. You do not need to complete a new Direct Debit form or update your details unless you wish to change the bank account that payments are collected from.
You can pay over the internet, using a credit or debit card, using a debit card via our Online Payments Facility.
You can pay 24 hours a day, 7 days a week by using our automated telephone payments line 0330 088 0992.
If you would like to pay by standing order please instruct your bank or building society to make payments on or before the installment dates on your bill.
The standing order (quoting your Council Tax or Business Rates account number) should be set up in favour of:
Malvern Hills District Council, HSBC, Worcester Road, Malvern Sort Code: 40-47-17 A/C 02292777
You will need to take your Council Tax bill with you as it contains a barcode which is used for reference. You can pay by cash, cheque or debit card. There is a transaction limit of £999.99. If the amount to pay exceeds this limit, then multiple payments can be made. There will be no charge for the payment.
Payment by cash only to your local PayPoint store. You will need to take your Council Tax bill with you as it contains a barcode which is used for reference. There is a transaction limit of £200.00. If the amount to pay exceeds this limit, then multiple payments can be made. There will be no charge for the payment.
- Cheques should be sent to Revenues and Benefits, PO Box 11, Pershore, WR10 1PU
- Make the cheque payable to MALVERN HILLS DISTRICT COUNCIL and your Council Tax or Business Rates ACCOUNT REFERENCE and ADDRESS should be written on the back.
- Please note that a receipt for payment by cheque will no longer be produced and sent back to the payee.
- Please DO NOT send cash through the post.
- We do not accept post dated cheques.
Sign up to use Self Service
Register to use a Self Service account for a better experience of managing your Council Tax bill and Business Rates.
Having trouble paying your bill?
Pay your Council Tax bill over 12 months
What happens if I don't pay?
If for any reason, you don't pay your council tax on time we are legally obliged to issue documents advising you of this and warning you what could happen next. What document you get depends on how many times you have missed your payment. It could be a reminder, final notice or a summons. If you receive a summons then the matter is likely to go to court where we will be applying for a liability order. A liability order gives us various powers to help us to recover the debt: If you have problems paying your council tax please contact us - we may be able to make a special arrangement with you. You may be entitled to benefits - why not try our benefits calculator, visit our benefits advice or contact our benefits section to see if there is anything you can claim.
ReminderCouncil tax payments should reach us on the day the installment is due at the latest. If you are paying by cash/cheque, this will be the 1st or the 15th of the month. If you are paying by Direct Debit this will be the 1st, 10th, 15th or 25th of the month. If you receive a reminder, you must bring your account up to date within seven days. If you fall behind a second time you will be sent a second reminder.
Final NoticeIf you fall behind for the third time you will receive a final notice. This confirms that you have lost the right to pay by installments and all of your council tax for the year must be paid immediately. Please Note: If you do not make an arrangement with us the next step will be the issue of a summons.
SummonsIf you have received a final notice and your council tax remains unpaid, we will take further recovery action to obtain the money due. This is done through the Magistrates Court. You will be sent a summons that will tell you how much money you owe and when the hearing will be. You will be charged costs for the issue of the summons. If you can't pay the amount in full please complete the payment proposal form sent with your summons. This may be posted to us or handed in at our customer contact centre at the Council House, Avenue Road, Malvern, WR14 3AF.
CourtYou can attend court on the date given on the summons and speak to the Magistrates. You do not have to go to court if you don't want to - the decision is yours. Please Note: The court cannot agree on a payment plan with you. If you want to do this, please contact us. At the court hearing, we will ask the Magistrates to issue a liability order against you. This can be done even if you are not present.
Liability OrderA liability order gives us powers to recover the money you owe. These powers are shown below:
- To request information
- To make deductions from Income Support / Job Seekers Allowance.
- Charging Order.
- Bankruptcy / Insolvency.
- Taking Control of Goods (removal of goods to pay a debt).
Enforcement Agent visitsIf you do not contact the Enforcement Agents Office to agree on a repayment plan, or you fail to pay the plan you agreed, then you will be visited at your home by an Enforcement Agent. As soon as an agent is instructed to visit, a £235.00 fixed fee (plus 7.5% if the debt is over £1500) will be applied to the outstanding amount. This fee has been set by The Ministry of Justice, not the council, and is non-negotiable. During the visit, you will be asked to make payment in full (including the £235.00 fee), enter into a controlled goods agreement or goods can be removed from your property.
Controlled goods agreementYou may be given the opportunity to set up a repayment plan by entering into a controlled goods agreement. This involves the Enforcement Agent making a list of your goods equal in value to the debt outstanding to secure the payment arrangement. You must not dispose of or sell any goods on the controlled goods agreement until your debt is paid in full.
Removal of goodsIf you do not sign the controlled goods agreement, or you fail to pay the plan you agreed, then the Enforcement Agent can enter your property and remove goods. There is an additional £110 fee (plus 7.5% for any balance over £1500) if goods are removed for sale. Goods that are removed will be sold at auction. If a debt still remains after this, then the Enforcement Agent will contact you and further enforcement action can take place. If the goods are sold for more than the outstanding debt, then the credit can be returned to you. The Council instructs a company called Dukes Bailiffs who can be contacted as follows: Dukes Bailiffs Ltd, Dukes Court, 7/8 Newcastle street, Stone, Staffs, ST15 8JT.
Telephone: 01785 825500
Committal to PrisonUnlike almost every other debt, you can be sent to prison for up to three months for not paying your council tax. Even if you have other debts where you are being pressed for payment, it is vital that you make payment of your council tax a priority.
What happens if I can't pay?
The most important thing to do if you are having problems paying your council tax is to contact us. The longer you leave it the more costly it's going to be. Costs and charges can add a lot to your original bill so contact us early to avoid them. There are a number of things we can look at: