If you are homeless or are worried that you may be homeless in the next 56 days, you can contact us for help and advice. How much help you will get will depend upon your circumstances.  

Find out more information using the NHAS (National Housing Advisory Service) factsheets.

If you have nowhere to stay tonight or you know someone that is rough sleeping, please contact us immediately on 01386 565020 or report it to Streetlink.org.uk. (You can also download the Streetlink app to your phone.)

When our offices are closed we provide an emergency service if you are homeless.  Please contact us on 01562 733175.

You can contact the National Domestic Violence 24 hour helpline on 0808 2000 247 if you are a victim of domestic abuse. If your personal safety is threatened, you should call the police on 999.

Severe Weather Emergency Protocol

Emergency night shelters are provided in South Worcestershire when the SWEP is activated. In Worcester the night shelter will be provided at:

The Salvation Army,
16 Queen Street,
WR1 2PN.

Referrals to the emergency night shelters can be made by the Housing Team.

Homeless Reduction Act 2017

Under the Homelessness Reduction Act 2017, specified public bodies will have a duty to refer households to a Local Authority Housing team that are at risk of homelessness or homeless. This means a person’s housing situation must be considered whenever they come into contact with a specified public service, such as a hospital or prison.
The aim of the change is to intervene at an earlier stage when at risk of homelessness and give meaningful assistance to someone who may not yet have made contact with a housing service, particularly if they have a local connection option that is across the country.
If you are one of the specified bodies and would like to make a referral for someone who is homeless or threatened with homelessness, please follow the link to the ALERT referral tool.  The ALERT process is five easy steps:-  
1.  Visit the ALERT referral portal at
2.  https://live.housingjigsaw.co.uk/alert/duty-to-refer
3.  Enter details of your agency
4.  Provide details of the household being referred
5.  Complete a consent to share declaration
6.  Submit
Once submitted, you will receive confirmation that the referral has been sent along with a unique referral code.
If the household requires emergency help please contact us

Useful documents

Strategic direction for tackling homelessness