Our Policies and Procedures
| Area | Description | Availability | Cost | Charge Regime |
| Access to Information - Freedom of Information Act | Publication Scheme - Freedom of Information Act | On the website | Free of charge |
Free of charge
|
| Access to Information - Freedom of Information Act | Freedom of Information Act 2000 Leaflet - Your rights and the process explained | Freedom of Information Act 2000 Leaflet - Your rights and the process explained | On request from the Customer Service Centre and from the website |
Free of charge
|
| Access to Information - Freedom of Information Act | Explanatory notes and request form - Request to access information | On request from the Customer Service Centre and from the website | Free of charge |
Free of charge |
| Access to Information - Data Protection Act 2018 | Explanatory notes and request form - Request to access information | Explanatory notes and request form - Request to access information | On request from the Customer Service Centre and from the website |
Free of charge
|
| Complaints Procedure | Complaints, comments and compliments. Your comments and ideas can help us give a better services to all of our customers. This includes the Councils complaints procedure and advice on how to make a complaint | Leaflet available from the Customer Service Centre or from the website | Free of charge |
Free of charge
|
| Complaint against a Councillor | Information about making a complaint against a Councillor | Available from the website | ||
| Health & Safety |
Health & Safety at work Officers from the Council's Commercial Team carry out routine inspections of premises in accordance with a priority risk rated programme and investigate complaints or accident reports taking any necessary enforcement action. Options available to them include the service of notices requiring work to be carried out, prohibition of activities or recommending prosecution. |
Health & Safety at work | On request from the Customer Service Centre |
Free of charge
|
| Orders | Public Path Orders | Available on request from the Customer Service Centre | Free of charge |
Free of charge |
| Orders |
Free of charge |
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| Malvern Hills Partnership | In May 2008, the Malvern Hills Partnership unveiled their plans to transform Malvern Hills District into a Sustainable Community by 2021. The Partnership has a vision of an area where residents can enjoy a good standard of living, access well paid and fulfilling jobs and live in houses which are affordable and suits their needs. | Available from the website | ||
| Planning Services | List of charges for the supply of information | Available on request from the Customer Service Centre | Free of charge |
Free of charge |
| Planning Advice Charges | List of charges | Pre-application and Other Planning Advice Charges come into effect from 1st November 2010
As from 1st November 2010, Malvern Hills District Council, Planning Services will be charging for pre-application and other planning advice for certain types of development. |
Available from the website | |
| Planning - Building Control | Building control charges - The scheme of charges for Building Control Services | Building control charges - The scheme of charges for Building Control Services | Available on request from the Customer Service Centre and on the website |
Free of charge |
| Procurement | Procurement Policy | Available on request from the Customer Service Centre and on the website | Free of Charge |
Free of charge |
| Procurement | Procurement Strategy | Procurement Strategy | Available on request from the Customer Service Centre and on the website |
Free of charge
|
| Procurement | Contracting Procurement Rules | Available on request from the Customer Service Centre and on the website | Free of Charge |
Free of charge |
| Procurement | Guide - How to do business with Malvern Hills District Council | Guide - How to do business with Malvern Hills District Council | Available on request from the Customer Service Centre and on the website |
Free of charge |
| Procurement | Audit of Contracts | Available on request from the Customer Service Centre and on the website | Free of Charge |
Free of charge |
| Procurement | Tender Opportunities - current | Tender Opportunities - current | Available on request from the Customer Service Centre and on the website |
Free of charge
|
| Personnel | Council's recruitment policy and procedures | On request from the Customer Service Centre | Free of charge |
Free of charge
|
| Personnel | Current vacancies | Current vacancies | Free of charge |
Free of charge
|
| Personnel | Jobs | On request from the Customer Service Centre and on the website | Free of charge |
Free of charge
|
| Personnel | Job descriptions | Job descriptions | On request from the Customer Service Centre and on the website |
Free of charge
|
| Personnel | Person specifications | On request from the Customer Service Centre and on the website | Free of charge |
Free of charge
|
| Personnel | Guidance to applicants | Guidance to applicants | On request from the Customer Service Centre and on the website |
Free of charge
|
| Personnel | Equal opportunities policy | On request from the Customer Service Centre and on the website | Free of charge |
Free of charge
|
| Finance | Pay policy statement | Available from the website | Free of charge |
Free of charge
|
| Environmental Services | Air Pollution Monitoring | Air Pollution Monitoring | Available on request from the Customer Service Centre |
Inspection free of charge. A charge may be made for copies
|
| Environmental Services | Food Service Plan | Available on request from the Customer Service Centre | Inspection free of charge. A charge may be made for copies |
Inspection free of charge. A charge may be made for copies
|
| Environmental Services | Health and Safety Enforcement Policy | Available on the website |
Free of Charge |
|
| Environmental Services | Environmental Services Enforcement Policy | Available on the website |
Free of Charge |
|
| Environmental Services | Contaminated Land Strategy | Contaminated Land Strategy | Available on request from the Customer Service Centre and on the website |
Inspection free of charge. A charge may be made for copies
|
| Street naming and numbering | Street naming and numbering - guidance | Available on the website only | Free of charge |
Free of charge
|
| Policy and Performance | Re-Use of Public Sector Information - Policy and charges | Re-Use of Public Sector Information - Policy and charges | Available from the website |
Free of charge
|
| Policy and Performance | Data Protection Act 1998 - How to make a request for information | Available from the website | Free of charge |
Free of charge
|
| Policy and Performance | Freedom of Information Act 2000 - How to make a request for information | Freedom of Information Act 2000 - How to make a request for information | Available from the website |
Free of charge
|
| Environmental Services |
Enforcement policy summary - Public Health Regulations
| Available from the website | Free of charge | Free of charge
|
| Democratic Services | Policies and procedures for conducting Council business - see Council Constitution | Policies and procedures for conducting Council business - see Council Constitution | On request from the Customer Service Centre and on the website | Free from the website. Also available on request from Customer Services. A charge is made.
|
| Personnel | Vacancies | On request from the Customer Service Centre and on the website | Free of charge | Free of charge
|
| Planning | Fees and charges - Planning Services list of charges | Fees and charges - Planning Services list of charges | Available from the website | Free of charge
|
| Planning - Building Control | Fees & charges - Building control charges - The scheme of charges for Building Control Services | Available from the website | Free of charge | Free of charge
|
| Access to Information | Fees and charges - Schedule of charges for access to information under the Freedom of Information Act, Environmental Information Regulations and Data protection Act | Fees and charges - Schedule of charges for access to information under the Freedom of Information Act, Environmental Information Regulations and Data protection Act | Available from the website | Free of charge
|
| Land Charges | Fees and charges - Land Charges fees | Available from the website | Free of charge | Free of charge
|
| Electoral Registration | Fees and charges - Electoral registration - | Fees and charges - Electoral registration - | Available on request from the Customer Service Centre | Free of charge
|
| Environmental services | Fees and charges - Animal licensing | Available on request from the Customer Service Centre and on the website | Free of charge | Free of charge
|
| Environmental services | Fees and charges - Taxi licensing | Fees and charges - Taxi licensing | Available on request from the Customer Service Centre and on the website | Free of charge
|
| Environmental services | Fees and charges - Motor salvage operators licence | Available on request from the Customer Service Centre and on the website | Free of charge | Free of charge
|
| Environmental services | Fees and charges - Skin piercing licence | Fees and charges - Skin piercing licence | Available on request from the Customer Service Centre and on the website | Free of charge
|
| Environmental services | Fees and charges - Gambling Act 2005 | Available on request from the Customer Service Centre and on the website | Free of charge | Free of charge
|
| Environmental services | Burial - Private - Information about private burials | Burial - Private - Information about private burials | Available on the website | Free of charge
|
| Environmental services | Trade waste - Information about trade waste collection | Available on the website | Free of charge | Free of charge
|
| Environmental services | Fees and charges - Trade waste | Fees and charges - Trade waste | Available on the website | See website.
|
| Environmental services | Sampling of private water supplies and spring water Sampling of private water supplies from springs and wells is carried out by the Environment Team on a regular basis, the actual frequency depending on the category of the supply. This can be as frequent as once a month to as infrequent as once every five years. In addition to the work carried out above, the Environment Team also takes monthly samples from various public water spouts in Malvern town. The results (see below) are colour-coded to indicate whether or not they comply with the requirements of the Private Water Supply Regulations 1991.
| Available from the website | Available from the website | Free of charge |
| Environmental Services | Industrial Pollution - Integrated Pollution Control. Malvern Hills District Council controls the emissions to air of a number of industrial processes under the terms of The Environmental Permitting Regulations 2007. The Council is able to apply a set of conditions based on the use of "best available technique" which balances the cost to the operator against the benefit to the environment. This system is known as Integrated Pollution Prevention and Control (IPPC) and aims to prevent emissions, pollution and waste production and when this is not practical, reduce them to acceptable levels. | Available from the website | Free of charge |
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