Refuse Collection

Waste collections are changing in Malvern Hills district. Click here to find out more.


You can report missed collections, request sacks/bins, sign up to our Garden Waste service and much more via our online SelfService system. This system is available 24/7. You can find it here

Black sacks

We currently collect general waste in black sacks, we do not provide bins for general waste. . Please note, this is changing from April 2nd 2018 and all eligible households will receive a wheeled bin for general waste.


Until that date, if sacks are placed in bins, on the day of collection sacks must be removed from the bin and be made visible to and ready for collection by the refuse operatives. We cannot guarantee that sacks left in bins will be taken and we will not return to collect them, if reported as missed. Please ensure sacks are tied at the top.

Communal bins

If you require communal bins, please contact us at to discuss requirements.

We only accept requests for rolls of black sacks from residents. We will not accept bulk requests from housing associations/building developers or contractors. 

Hazardous waste

We cannot collect poisonous, hazardous, clinical waste or builders rubble.

From 1 April 2009 it became illegal to mix gypsum and other high sulphate wastes with biodegradable waste in landfill in England and Wales. The mix produces toxic hydrogen sulphide gas. The most common gypsum based products are plaster and plasterboard. These will not be accepted.

Please contact The Environment Agency who will provide advice on disposal.

Alternative weekly collections

In April 2018, we are due to move to Alternate Weekly Collections (AWC). As part of this, all properties eligible for a wheeled bin will receive one for general waste.

If the resident is currently on a sack collection for recycling, it is likely they will remain on sack collection for general waste too.

Work is currently underway to plan and model the collections before roll out next year. Residents will be written to ahead of any proposed roll out.