Is the service available to all householders?

Yes, provided you can place the wheeled bin just inside the front boundary of your property by the gate or drive way area nearest the road you can have the service. If you think your property may have access issues please make us aware of the issue when you join the service.

Can I put my kitchen waste in the garden bin?

This service is specifically for garden waste; please do not put vegetable peelings in the wheeled bin. Deals on compost bins.

When will my collection day be?

We will notify you of your collection day as well as providing instructions on using your new service when we deliver your bin. It may not be the same day as your refuse collection. Your bin will need to be presented by 7am on your specified collection day. Your waste will be collected between 7am and 5pm.

Can I have more than one bin?

Yes, provided you pay the annual charge for the collection service of each bin you can have as many brown 240 litre wheel bins as you like!

Can I have a refund if I wish to stop the collection service during the year?

There are no refunds for cancelled services.

What happens if I move house?

If you move within the Malvern Hills district you can move the service with you to your new address, don’t forget to let us know; 01684 862151 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.. If you move out of the district please call us so we can collect the bin, as it is council property.

I don’t need such a large bin, can I share one with my neighbour?

Yes, provided we can empty the bin from the same property each fortnight and payment is taken from that one property.