Find out more about the changes in the district
You can report missed collections, request sacks/bins, sign up to our Garden Waste service and much more via our online SelfService system. This system is available 24/7. You can find it online or you can call us 01684 862490 (Opening hours Monday-Friday 8-4)
- When is my bin collection day?
- Place the bin (or sack if exempt) out for collection by 7 am, inside the boundary of your property nearest the main road. If your bin is not out by the time of collection, our operatives will NOT return to collect it and you will have to wait until your next collection day or take it to you nearest household recycling centre.
- If you believe your bin has been missed, you will need to report it within 48 hours, otherwise you will have to wait until your next collection day.
- Please do not obstruct public highways
- Information and advice on waste reduction
- 2020 Refuse and Recycling Calendar (PDF)
- Council policy stipulates that only one MHDC general waste bin will be issued per individual property. We may provide multiple bins for communal areas but this will still equate to one bin per propertyWe collect general waste in MHDC-supplied black wheelie bins unless your property is exempt from having a bin; in that case we collect the general waste that is in sacks. For those exempt properties that remain on a sack collection we do not provide bins for people to store your general waste in.
- If you are due an MHDC refuse bin but have not yet received one please continue to present black sacks (a maximum of 4 per household) on black bin/sack week until your bin arrives.
Once you have an MHDC refuse bin we will no longer be servicing any other wheelie bin that may have been emptied previously.
- If refuse sacks are placed in non-MHDC-supplied wheelie bins, on the day of collection the sacks should be removed from the bin and be made visible to and ready for collection by the refuse operatives. We cannot guarantee that sacks left in bins will be taken and we will not return to collect them if reported as missed. Please ensure sacks are tied at the top.
- Please be mindful that any special arrangements that are in place between residents and crews to remove refuse sacks from under tarpaulins, from water butts or residents own bins (for example) cannot be guaranteed to take place if the regular crew members are on holiday or otherwise not on that round. We cannot guarantee that sacks left in such places will be taken and we will not return to collect them if reported as being missed.
Items not accepted
Cooking oil or fat (even if solidified)
Floor and Quarry Tiles
Waste electrical and electronic equipment
End of life vehicles or parts thereof
Tyres (whole or shredded)
Animal parts including offal, bones, skin etc.
Clinical waste – in particular sharps
Glass in sacks
If you need to put broken glass in to your bin, please ensure it is safely wrapped in newspaper or any other protective item to ensure you and our operatives are not at risk of being cut by shards of glass.
We only accept requests for rolls of black sacks from residents living in exempt properties. We will not accept bulk requests from housing associations/building developers or contractors.
Wheelie bins being used as vermin protection at exempt properties
For those properties remaining on a sack collection we are no longer able to lift sacks out of wheelie bins. If you have been using a wheelie bin as vermin protection please switch to a traditional low-level dustbin. We have implemented this change based on feedback from the crew and a desire to reduce lifting related injuries caused by reaching deep into wheelie bins; hence the recommendation to switch to a traditional dustbin.
We cannot collect poisonous, hazardous, clinical waste or builders rubble.
From 1 April 2009 it became illegal to mix gypsum and other high sulphate wastes with biodegradable waste in landfill in England and Wales. The mix produces toxic hydrogen sulphide gas. The most common gypsum based products are plaster and plasterboard. These will not be accepted.
Please contact The Environment Agency who will provide advice on disposal.
Garden Waste cannot be disposed of in your general waste bin. If you require a Garden Waste service, you can subscribe to the Malvern Hills District Council Garden Waste Service. Alternatively, it can be taken to your local Household Recycling Centre.