We use a pdf Performance Management Framework (234 KB) to make sure that we deliver on our promises. This framework allows us to always improve services, using the feedback from our residents and our own performance measures. 

We monitor our performance and provide progress updates to our Executive Committee every quarter. This reports on a range of measures that reflect our strategic objectives, and on key operational targets.

Read our most recent report:Quarterly Performance Report.

Residents’ Survey 2020

The Residents' Survey will launch at 8am on Sunday, 6th September 2020 and will run until midnight on Sunday, 4th October 2020.

Complete the Residents' Survey 2020

Tell us what you think about your local area, our services and how we have supported you through the Covid-19 pandemic.

It’s your opportunity to have a say in what you think really matters and to help us improve our services and our ongoing response to the pandemic.

It should take around 10-15 minutes, but you will have the opportunity to save your progress at any time and return to it later.

If you would like to be involved in the survey in future years, and in other consultations/surveys run by the council, please sign up to our email list, and select 'Consultation' as your area of interest.

This survey has previously been called the 'Viewpoint' survey and has been undertaken on our behalf by Worcestershire County Council. Over 1,000 residents responded to the 2019 Residents’ Survey, which ran from 8th September to 6th October 2019. We have used these results to shape the actions in our new Five Year Plan.

Read the report containing the  pdf Residents' Survey results (1.20 MB)  for 2019.


Annual Report


We have produced an Annual Report using the data from the 2017 -18 Quarterly Performance Reports.

Read the  pdf Annual Report (2.72 MB)

Five Year Plan

The Five Year Plan sets out our ambitions and provides a clear direction to help us prioritise our resources. This enables us to deliver on actions that benefit everyone living, working and visiting our district over the coming years.

Find out about our Five Year Plan.