Commencing April 2, 2018 we introduced an Alternate Weekly Collection (AWC) system – or fortnightly collections as they are more commonly known.
This means we are no longer collecting general waste on a weekly basis. Instead rubbish will be collected one week and recycling the next week on a rotating basis.
Most households will be issued with a black wheeled bin. This won’t be appropriate for every property though and for those, sack collections will continue (but on a fortnightly basis).
Information packs - containing detail on the service, a recycling guide and collection calendar - have been sent to all households. If you have not received yours please download one using the links below:
Your questions answered
An information pack containing more information and recycling and waste minimisation guidance will also be provided to each household either when their bin is delivered or by post in the case of households remaining on a sack collection.
We will provide you with a collection calendar when the system starts to help guide you through the first few months of the new system. You can also use our calendar look up service on our website to check the details of your next collection and you will shortly have the option to sign up for an email reminder of your collection day.
We expect bins will be delivered between February and March 2018. We will write to all households in January 2018 to advise them of an expected delivery period.
You can also sign up to our waste and recycling newsletter for regular updates by clicking here
If you are currently an exempt property, unless otherwise notified, presume you will continue as an exempt property from 2 April 2018.
Each exempt household will continue to be provided with a roll of 52 sacks every year. You can buy your own sacks to put your rubbish in but remember no more than 4 sacks of rubbish (for a standard household) should be placed out for collection at any one time. We will not be providing bins for storage.
There will be a limit on the number of sacks you can put out, which will be 4 for a standard household and 6 for households that meet the criteria of a ‘large household’. This is comparable with the number of bags that would fit in to a black bin. Malvern Hills residents currently produce the lowest levels of waste in the county and we will continue to encourage you to do so.
Research shows half of what is thrown away in a black bag could be composted or recycled. Visit Lets Waste Less for ideas on how to reduce the amount of waste you generate.
The vast majority of the country is operating this system and there is no evidence of ill health connected with this type of service in other council areas running AWC.
• Families with 6 or more permanently living at the same address.
• Families with 1 or more children under 3-years-old using disposable nappies permanently living at the address.
• Persons with medical reasons that cause large amounts of non-hazardous medical waste to be produced.
Households not suitable for a black wheeled bin will be able to put out 6 bags of rubbish for collection instead of the standard 4.
Qualifying larger households will be able to request to swap the standard 180 litre bin for a 240 litre bin but additional black bins will not be provided.
For further information email email@example.com or call 01684 862490 - please note this email address and phone number should not be used to report issues (missed collections etc.); for these issues please use the online form here.
Please note, call volumes on the waste changes hotline are still very high and we are not always able to return calls. Therefore, if you are unable to get through, either try again later or email us.