Parking and Streets

Public Toilets

We are responsible for the following public conveniences listed below, please report any complaints with toilets via our online form.

Please note: Due to a recent flood, the male toilets at Grange Road will be closed until further notice. The closest male toilet is located in Edith walk .

Malvern

Grange Road, Malvern WR14 3HA
Disabled Facilities Yes - Accessed via 'radar' key
Open 07.00am to 07.00pm
General Facilities
Open 07.00am to 07.00pm

Edith Walk, Malvern WR14 4QH
Disabled Facilities No
General Facilities
Open 07.00am to 07.00pm

Worcester Road, Malvern Link WR14 4BB
Disabled Facilities Yes - Available at all times via 'radar' key
General Facilities
Open 07.00am to 07.00pm

Barnards Green, Malvern WR14 3BS
Disabled Facilities Yes - Available at all times via 'radar' key
General Facilities
Open 07.00am to 07.00pm

Upton

Hanley Road, Upton Upon Severn WR8 OHU
Disabled Facilities Yes - Available at all times via 'radar' key
General Facilities
Monday to Thursday: Open 24hrs
Friday to Sunday: Open 07.00am to 07.00pm

Lower High Street, Upton Upon Severn WR8 0HB
Disabled Facilities Yes - Accessed via 'radar' key
Open Winter: 07.00am to 07.00pm
Open Summer: Open 24hrs

Tenbury

Teme Street, Tenbury WR15 8AE
Disabled Facilities Yes - Available at all times via 'radar' key
General Facilities
Open 07.00am to 07.00pm

Market Street, Tenbury WR15 8BH
Disabled Facilities Yes - Open 07.00am to 07.00pm
General Facilities
Open 07.00am to 07.00pm

Parking, Streets and Toilets Services

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Grass cutting usually starts in April and continues through to October, but this will alter slightly from year to year to meet the variations in weather and the condition of the grass.

We aim to cut the grass in urban areas approximately six times per year. In formal park land the grass is cut more frequently and in wild life areas the grass is cut less frequently.

At times when grass growth is at a minimum the council reserves the right to suspend grass cutting. In addition, grass cutting may be suspended to divert resources where they are needed in times of flooding or other emergencies.

We generally only cut land belonging to us but we also maintain a number of grass verges on behalf of the county council's highways department.

To report any grass cutting issues, please use the council parks and open spaces report it section.

News

Read more …Parking, Streets and Toilets

Parking Dispensations

Parking dispensations are to allow commercial vehicles to park on areas with parking restrictions. The vehicle should be necessary for the work involved and used to gain access for materials and equipment having firstly received authorisation.

The Civil Enforcement Officers will conduct inspections to ensure the dispensation is necessary. If they feel it is being misused or not in accordance with the terms and conditions a Penalty Charge Notice will be issued.

We offer two types of virtual parking dispensations to those who are carrying out work to a property; they can be purchased on the MiPermit website. Once the transaction is complete the details are transferred to the Civil Enforcement Officers handhelds.

Green Dispensations

This is available for immediate purchase via the MiPermit website and is for use in the following restricted areas:

Limited waiting Bays (excluding Disabled Limited Waiting Bays)
Residents Parking Bays

Parking a vehicle with a Green Dispensation in any other type of restricted area (such as on a yellow line restriction) may result in a Penalty Charge Notice.

The cost of the Green Dispensation is £5 per vehicle per day and is only valid on the road specified when purchasing. It is not transferable between roads. For more information please contact Parking Services Unit on 01386 565009.

Red Dispensations

This is for use on the following restrictions only:

Single yellow lines
Double yellow lines
Loading bays

A Red Dispensation does not allow you to park in areas covered by Green Dispensations. Doing so may result in a Penalty Charge Notice.

The cost of a Red Dispensation is £10 per vehicle, per day and is only valid on the road specified when purchasing. It is not transferable between roads. Please purchase a Red Dispensation at least 5 working days before the date on which you intend to begin using the dispensation. When purchasing, the Parking Services Unit will carry out an inspection of the area to ensure the vehicle(s) do not cause an obstruction, congestion or risk the safety of other motorists.

If the location is not suitable, payment for the dispensation(s) will be deferred. If there is no alternative or the alternative is insufficient, the purchase will be cancelled and no money taken from the bank account provided.

For further information contact Parking Services Unit: 01386 565009, email: This email address is being protected from spambots. You need JavaScript enabled to view it. or in writing: Parking Services Unit, Civic Centre, Queen Elizabeth Drive, Pershore, Worcestershire, WR10 1PT.

You can purchase a Red Dispensation by visiting the MiPermit website and selecting ‘Red Waiver' from the drop down menu.

Parking Fines and Appeals

Payment of fines

If you have received a Penalty Charge Notice (PCN) or Fixed Penalty Notice (FPN) and wish to make payment of this notice, you can do so via one of the following options:

Online

You can pay by debit or credit card by using the Malvern Hills District Council online payment system.

Pay a Penalty Charge Notice (PCN) with a PCN number beginning MO

A Penalty Charge Notice (PCN) with a PCN number beginning MO is a parking fine issued on a road.

Pay a Penalty Charge Notice (PCN) with a PCN number beginning MJ

A Penalty Charge Notice (PCN) with a PCN number beginning MJ is a parking fine issued in a Malvern Hills District Council car park.

Pay a Penalty Charge Notice (PCN) with a PCN number beginning FP

By telephone

You can call our automated payment system on 0330 088 0992, select the option applicable to the notice you have been issued and follow the prompts to make payment using a debit or credit card.

Please have your fine number with you as you will need to input this number using your phone when asked.

By post

Cheques and postal orders can be sent to Malvern Hills District Council, Council House, Avenue Road, Malvern, WR14 3AF.

Cheques should be made payable to Malvern Hills District Council. Please do not send cash in the post.

Fine amounts

A PCN will either be £50 or £70 depending on the contravention and the amount is reduced by 50% (to £25 or £35) if it is paid within 14 days from the issue date.

If a PCN remains unpaid, it will revert back to the original amount of £50 or £70 for a period of 28 days, after which it will increase by 50% (to £75 or £105).

PCN levels are set nationally.

FPN amounts differ depending on the offence but are similarly reduced if paid within 7 days from the issue date, before reverting back to the original amount.

Appeals

If you believe that the notice you have been issued should not be paid and you wish to appeal against it, you can do so via one of the following options:

For PCNs

Appeal a Penalty Charge Notice (PCN)

By email - This email address is being protected from spambots. You need JavaScript enabled to view it.
Write to:
Parking Services Unit
Wychavon District Council
Civic Centre
Queen Elizabeth Drive
Pershore
Worcestershire
WR10 1PT

Telephone: 01386 565009, between 9am-5pm, Monday-Friday.

Please remember to quote the fine number, your vehicle registration and your name and address in all correspondence to ensure your case can be dealt with in a prompt manner.

All appeals must be received in writing.

If you would like further information about the appeals process, please download the pdf PATROL leaflet (77 KB) .

For FPNs

In writing to Community Safety and Enforcement Manager, Council House, Avenue Road, Malvern, Worcs, WR14 3AF

Please remember to quote the fine number and your name and address when writing in to ensure your case can be dealt with in a prompt manner.

Frequently Asked Questions for Parking and Streets

Frequently Asked Questions

What does Civil Parking Enforcement (CPE) mean?

Civil Parking Enforcement means the Highway Authority (in this case Worcestershire County Council) is responsible for enforcing parking restrictions instead of the Police.

The County Council has delegated its responsibility to enforce the restrictions to Malvern Hills District Council (MHDC). CPE started throughout the Malvern Hills District on the 12 November 2013.

Why is the council doing this?

Reduce congestion.
Ensure designated parking bays (e.g. loading and disabled bays) are available for the relevant vehicles.
Improve trade for local businesses by freeing up spaces outside local amenities.
Encourage safe and sensible parking for all motorists.
Allow buses to operate more efficiently.
Improve the flow of traffic and improve the environment.

The Police will no longer have to spend as much time on parking related issues as we will be able to target Officers to deal with priority issues. These include parking on zigzag lines at crossings, illegal parking in disabled bays and parking contraventions in areas of the district that the Police are unable to visit frequently.

What changes will I see?

Parking restrictions will stay exactly as they have always been for the near future. The County Council's Highways department may agree to amend any restrictions as a result of a case being brought forward by a County Councillor on behalf of local residents, in which case due notice will be given on any proposed changes before they are put in place. Existing road markings and signs have been refurbished to ensure that they are as clear as possible.

How has the council notified everyone about CPE?

MHDC arranged for large, "Park Right" branded 'AA' information boards to be erected in key locations at entrances to the three main towns in the district (Malvern, Upton and Tenbury), which notified drivers about the new enforcement arrangements.

Leaflets and posters were also distributed locally in these towns and our website will continue to be regularly updated with information about CPE. Press releases were also issued to local media outlets with information about CPE.

How will enforcement work?

Civil Enforcement Officers (CEO's) will patrol all areas of the Malvern Hills District where parking restrictions exist and are covered by a Traffic Regulation Order (TRO).

What type of fine will I receive if I park incorrectly?

A Penalty Charge Notice (PCN) will be issued for any contravention that is on-street (e.g. parking a car in a bus bay) and also for those in an MHDC car park (e.g. not displaying a valid ticket). These will replace the current Fixed Penalty Notices and Excess Charge Notices that are issues by the Police and Street Scene Wardens respectively.

How much will it cost if I am issued a PCN?

The PCN will either be £50 or £70 depending on how serious the contravention is considered to be. The charge is reduced by 50% (to £25 or £35) if it is paid within the first 14 days. If a PCN remains unpaid, it will revert back to the original amount of £50 or £70 for a period of 28 days, after which it will increase by 50% (to £75 or £105). PCN levels are set nationally.

What is considered to be a more serious contravention?

Generally any vehicle parked on a yellow line or a vehicle parked in a disabled bay without clearly displaying a valid disabled badge, are considered as more serious contraventions. A vehicle that is parked in an MHDC car park with an expired pay and display ticket would be considered a less serious contravention. The contraventions are also set nationally.

What happens with the money that is received from parking fines?

If there is any income from PCN's issued for on-street contraventions left over once the costs of running this enforcement service have been deducted, it cannot be added to MHDC's general income.

Instead, it is passed back to the County Council and can only be used for improvements to traffic management. Any income from PCN's issues on MHDC car parks will be available to the District Council to use as it wishes.

Do CEO's have targets to meet?

No - staff are paid a fixed salary and receive no performance related pay, nor are they set a target number of PCN's to issue.

What can I do if I don't agree that a PCN should have been issued?

You can appeal against a PCN that has been issued to you by contacting the Council's Parking Services Unit (PSU). The team will look into your case and come to a decision. If you appeal against the PCN within 14 days of receiving it, the case will remain 'on hold' until a decision has been reached. In the event that the PCN is not cancelled and you do not wish to appeal further, the discounted amount of either £25 or £35 will be offered for 14 days.

What if I still don't agree with the council's decision?

Assuming that you haven't paid the PCN, a Notice to Owner will be issued to the registered owner/keeper of the vehicle and a further representation may be submitted to the PST.

Your case will then be reviewed by a different officer to the original appeal and if the PST still rejects the appeal, the owner will have the option to take the case to the Traffic Penalty Tribunal (TPT).

The TPT is a national independent body and an adjudicator will consider the appellants case, the case submitted by the Council, and a final decision will be made.

What is the local councillor's role?

Councillors do not have a role in the appeals process and should not ask for PCN's to be cancelled under any circumstances.
All appeal decisions are made by experienced staff based at the Civic Centre in Pershore, in accordance with MHDC's Parking Appeals Policy.

Members may occasionally become involved in supporting their constituents in appeals, but we will only discuss cases with members (or any other relevant person) with the written consent of the keeper of the vehicle to which the PCN was issued. This is for data protection purposes.

The Council is however required to elect 2 representatives who can attend the annual TPT meeting, which sets the levy on all participating authorities to fund the TPT scheme and to engage in the management of the scheme.

What if I am a councillor and I am issued with a PCN?

The TRO's apply to all motorists and we cannot treat elected Councillors differently to other motorists. Please do not ask for special permission to park illegally or for your PCN to be cancelled. Officers are not permitted to cancel PCN's, or to grant consent for parking concessions for Councillors outside of our MHDC parking policies.