Contact us

Service	Email	Telephone
Business Rates	businessrates@southworcestershirerevenues.gov.uk	03004 560 560
Council Tax	revenues@southworcestershirerevenues.gov.uk	03004 560 560
Elections and voter registration	elections@malvernhills.gov.uk	01684 862 200
Freedom of information (FOI) enquiries	Click here
Housing Benefit	benefits@southworcestershirerevenues.gov.uk	03004 560 560
Apply for housing / housing advice	housing.needs@wychavon.gov.uk	01386 565020
Property in disrepair, HMO licensing, Caravan licensing, Empty Homes	privatesectorhousing@wychavon.gov.uk	01386 565020
Planning	Contact form
Trading Standards / pollution / animal welfare / food safety / licensing	wrsenquiries@worcsregservices.gov.uk	01905 822799
To report issues including dog fouling / fly-tipping / littering	Click here
Pot holes / gritting / street lighting / signs and other highways issues	Click here	01905 765765
Car parking information	Click here
Pay a parking fine	Click here
Refuse and Recycling	Click here or depotadmin@malvernhills.gov.uk
Commercial waste	commercial.collections@malvernhills.gov.uk
Heritage (natural and built environment)	developmentplans@malvernhills.gov.uk
Telephone payments		0300 456 2013
Online payments	Click here
General enquiries	General contact form	01684 862151

If your query is to do with roads, pavements, street lighting or schools, please contact Worcestershire County Council.

Out of hours

Please only call Out of Hours if urgent. In an emergency call 999

Out of hours telephone: 01562 733175

Highways out of hours: 07875 033759 to report faulty traffic lights or urgent Highways issues.

Please note these numbers are for emergency or urgent attention only, and not for advice.

Customer Service Standards

Download our Customer Service Standards poster.

To give feedback on our services please complete our Comments, Compliments and Complaints form.

Customer Service Centres

Malvern

Monday, Tuesday, Thursday and Friday 9.00am - 5pm. Wednesday 9.30am - 5pm.

Malvern Library
Graham Rd
Worcestershire
WR14 2HU

Please note: From 1 May 2017 you will no longer be able to make cash payments for Council Tax, Business Rates and Housing Benefit Invoices at the payment kiosk. Cash payments can still be made at any shop or post office displaying the Paypoint logo.

Tenbury Wells

By appointment only: Friday 10am - 5pm.

Tenbury Wells
24 Teme St
Tenbury Wells WR15 8AA

Please note: An appointment only system is in place for enquiries and assistance relating to Council Tax and Benefits. In the first instance please call 03004 560560 and speak to a specialist who may be able to resolve your query or will book an appointment for you to see an advisor if required.

From 27 April 2017 you will no longer be able to make cash payments for Council Tax, Business Rates and Housing Benefit Invoices at the payment kiosk. Cash payments can still be made at any shop or post office displaying the Paypoint logo.