Customer Contact Centre

Our Customer Contact Centre can be found at the Council House, Avenue Road, Malvern, WR14 3AF.

You can still use our online services or contact us by phone. If you urgently need to speak to someone face-to-face about one of our services, then appointments are available from by calling 01684 862413. If the phone is not answered, please leave a message and we will get back to you within 1 working day.

Reception opening times 

  • 9am to 3pm Monday to Friday
  • CLOSED Saturday and Sunday

Use the A-Z listings in the sections below to find the area that you're looking for:

A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W - X - Y - Z

Topic area

Department

Contact information

A    
Abandoned vehicles Community Services 01684 862250
Animal Licences Worcestershire Regulatory Services 01905 822799
     
B    
Bin collections, waste and recycling and garden waste (household) Waste Services 01684 862490 or email This email address is being protected from spambots. You need JavaScript enabled to view it. 
Building Control issues/ advice Building Control 01684 862223
Business Rates Revenues and Benefits

 

0300 456 0560 or email This email address is being protected from spambots. You need JavaScript enabled to view it. 

Business Support Economic Development

 

01684 862351 or email
This email address is being protected from spambots. You need JavaScript enabled to view it.

Bonfires Worcestershire Regulatory Services 01905 822799
Blue badge applications Worcestershire County Council function

 

Applications to be made online via the blue badge applications page or call 01905 765765 for help accessing the page.

Bus Pass application Worcestershire County Council function

 

Applications to be made online via the bus pass application page or call 01905 765765 for help accessing the page.

     
C    
Car Parks Community Services 01684 862290
Caravan sites (licensing) Housing 01386 565631 or email This email address is being protected from spambots. You need JavaScript enabled to view it.
Council Tax issues Revenue and Benefits

 

0300 456 0560 or email This email address is being protected from spambots. You need JavaScript enabled to view it. 

Conservation / heritage Conservation/ heritage

 

01684 862221 or email This email address is being protected from spambots. You need JavaScript enabled to view it. 

Councillor queries Democratic Services 01684 862416
Community transport Community Services 01684 862469
Council building queries (please do not use this number for general enquiries) Property Services 01684 862388
Customer Services   01684 862413 or email This email address is being protected from spambots. You need JavaScript enabled to view it.
     
D    
Dangerous structures Building Control 01684 862223
Dead animals/ missing pets Waste Services 01684 862490
Dog fouling Community Services 01684 862250
     
E    
Elections/ voter registration Electoral Services 01684 862259 or email This email address is being protected from spambots. You need JavaScript enabled to view it. 
     
F    
Fly-tipping Community Services 01684 862250
Food safety Worcestershire Regulatory Services 01905 822799
Freedom of Information requests (FOI) Legal Requests need to be made in writing to This email address is being protected from spambots. You need JavaScript enabled to view it. or using our postal address, which is on our Freedom of Information (FOI) page. 
     
G    
General enquiries  01684 862413 General enquiries contact form
Gypsy traveller encampment Planning enforcement / Property Services (if council land) 01684 862221
Graffiti removal Environmental Services 01684 862490
     
H    
Housing issues Housing 

General housing needs
01386 565020 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

Private sector housing
01386 565631 or email This email address is being protected from spambots. You need JavaScript enabled to view it. 

 

Homelessness Housing

01386 565000 (option 5 for general housing needs)

Housing Benefit Revenue and Benefits

 

0300 456 0560 or email This email address is being protected from spambots. You need JavaScript enabled to view it. 

Household recycling centres Worcestershire County Council

Information available on the Household recycling centres page or call 01905 765765 for help accessing the page.

     
L    
Leisure centres and services Community Services/ Freedom Leisure 01684 862250
Littering Community Services 01684 862250
Local Land Charges Land charges 01684 862269 or email This email address is being protected from spambots. You need JavaScript enabled to view it. 
Licensing (including taxis) Worcestershire Regulatory Services 01905 822799
Libraries Worcestershire County Council function Information is available via the Libraries website or call 01905 765765 for help accessing the page.
     
M    
Marketing, press enquiries, publicity, promotion, advertising relating to council activities Communications Email This email address is being protected from spambots. You need JavaScript enabled to view it. 
     
P    
Parks  Community Services 01684 862413 - (Priory Park issues and MHDC owned play areas. Not for booking Priory Park) or This email address is being protected from spambots. You need JavaScript enabled to view it.
Planning queries Development Control

 

01684 862221 or complete online contact form

 

Public Toilets Environment Services

 

01684 862490

 

Pollution (air and noise) Worcestershire Regulatory Services 01905 822799
Litter Bins Environment Services 01684 862490
Pavement issues Worcestershire County Council Please report via their Pavement issues page or call if you need support on 01905 765765
Pot holes Worcestershire County Council Please report via their Pot holes page or call if you need support on 01905 765765
     
R    
Rats and other pest control Worcestershire Regulatory Services 01905 822799
Road closure applications Legal Apply on our Road Closure Application page but call if you need support 01386 565476
Road maintenance issues Worcestershire County Council Please report via the Road maintenance issues page or call 01905 765765.
     
S    
Street cleansing Community Services 01684 862490
Street Naming and Numbering Street Naming 01684 862147
School transport and admissions Worcestershire County Council Information is available School transport and admissions page or call if you need support on 01905 765765
     
T    
Telephone payments   0330 088 0992
Tree preservation or other tree enquiries Conservation/ heritage 01684 862221 or email This email address is being protected from spambots. You need JavaScript enabled to view it. 
Tourist information centre/visitor information Economic Development 01684 892289
Trading standards Worcestershire Regulatory Services 01905 822799
Tip permit applications Worcestershire County Council  Apply on the Tip permit applications page or call if you need support on 01905 765765
     
W    
Weddings and Civil Partnership bookings Property Services 01684 862413 or email This email address is being protected from spambots. You need JavaScript enabled to view it. 

 

If your query is to do with roads, pavements, street lighting or schools, please contact Worcestershire County Council.

Customer Contact Centre

Our Customer Contact Centre can be found at he Council House, Avenue Road, Malvern, WR14 3AF.

You can still use our online services or contact us by phone. If you urgently need to speak to someone face-to-face about one of our services, then appointments are available from  by calling 01684 862413. If the phone is not answered, please leave a message and we will get back to you within 1 working day.

Reception opening times 

  • 9am to 3pm Monday to Friday
  • CLOSED Saturday and Sunday

Our reception is the main point of contact for anyone requiring face-to-face support for Malvern Hills District Council services.

The help desk in Malvern Library, along with those in Tenbury and Upton, will be the point of call for anyone requiring face-to-face support with Worcestershire County Council Services including:

  • Blue Badge Parking Permit applications
  • Bus Pass applications
  • Countryside Services
  • School Transport and Admission applications
  • Report a Highways issue
  • Tip Permit applications
  • Registration Services
  • Trading Standards
  •  Public Transport

All Worcestershire County Council Services can be accessed online.

Out of hours

Please only call Out of Hours if urgent. In an emergency dial 999.

The Out of Hours Service is available after 5 pm to 8:30 am on weekdays, and on Saturdays, Sundays, and Bank Holidays. Out of hours telephone: 01562 733175

Highways out of hours:07875 033759 to report faulty traffic lights or urgent Highways issues.

Please note these numbers are for emergency or urgent attention only, and not for advice.

Customer Service Standards

Great customer service - what you can expect from us 

Providing high quality customer service is one of our values. All our staff are committed to delivering the best possible standard of customer service to you.

Our website contains a wide range of information about our services and ways to report issues, request a service and make a payment.  If you can’t find what you’re looking for on our website and you need to contact us directly, this is what you can expect from us.

  • We aim to get our response right first time, every time, so that you don't have to keep contacting us about the same issue.
  • If you contact us in writing we will aim to respond within five working days.
  • We will always provide accurate and clear information in response to your enquiries.
  • We will be attentive, friendly, polite, considerate and professional at all times.
  • We will use simple language, avoid jargon and technical terms
  • We will be open and honest about what we can or cannot deliver.
  • If your enquiry relates to another organisation we will try to direct you to the right place to resolve it.
  • If you need additional help understanding information or accessing our services we will try to make arrangements that meet your needs.
  • If we visit you, we will arrive at the agreed time or let you know if we are delayed and we will always show identification.
  • We may ask you what you think about how we have performed.

In return we ask you to be polite and treat our staff with respect.

To give feedback on our services please complete our Comments, Compliments and Complaints form.