If your query is to do with roads, pavements, street lighting or schools, please contact Worcestershire County Council.
Out of hours
Please only call Out of Hours if urgent. In an emergency call 999
The Out of Hours Service is available after 5pm to 8:30am on weekdays, and on Saturdays, Sundays, and Bank Holidays. Out of hours telephone: 01562 733175
Highways out of hours: 07875 033759 to report faulty traffic lights or urgent Highways issues.
Please note these numbers are for emergency or urgent attention only, and not for advice.
Customer Service Standards
Download our Customer Service Standards poster.
To give feedback on our services please complete our Comments, Compliments and Complaints form.
Customer Service Centres
Monday, Tuesday, Thursday and Friday 9.00am - 5pm. Wednesday 9.30am - 5pm.
Please note: From 1 May 2017 you will no longer be able to make cash payments for Council Tax, Business Rates and Housing Benefit Invoices at the payment kiosk. Cash payments can still be made at any shop or post office displaying the Paypoint logo.
By appointment only: Friday 10am - 5pm.
24 Teme St
Tenbury Wells WR15 8AA
Please note: An appointment only system is in place for enquiries and assistance relating to Council Tax and Benefits. In the first instance please call 03004 560560 and speak to a specialist who may be able to resolve your query or will book an appointment for you to see an advisor if required.
From 27 April 2017 you will no longer be able to make cash payments for Council Tax, Business Rates and Housing Benefit Invoices at the payment kiosk. Cash payments can still be made at any shop or post office displaying the Paypoint logo.