Contact us

Customer Contact Centre

Our Customer Contact Centre can be found at the Council House, Avenue Road, Malvern, WR14 3AF.

You can still use our online services or contact us by phone on the numbers below.

Reception opening times 

• 9am to 3pm Monday to Friday
• CLOSED Saturday and Sunday

Use the A-Z listings in the sections below to find the area that you're looking for:

A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W - X - Y - Z

If your query is to do with roads, pavements, street lighting or schools, please contact Worcestershire County Council.

Customer Contact Centre

Our Customer Contact Centre can be found at he Council House, Avenue Road, Malvern, WR14 3AF.

You can still use our online services or contact us by phone. If you urgently need to speak to someone face-to-face about one of our services, then appointments are available from  by calling 01684 862413. If the phone is not answered, please leave a message and we will get back to you within 1 working day.

Reception opening times 

• 9am to 3pm Monday to Friday
• CLOSED Saturday and Sunday

Our reception is the main point of contact for anyone requiring face-to-face support for Malvern Hills District Council services.

The help desk in Malvern Library, along with those in Tenbury and Upton, will be the point of call for anyone requiring face-to-face support with Worcestershire County Council Services including:

• Blue Badge Parking Permit applications
• Bus Pass applications
• Countryside Services
• School Transport and Admission applications
• Report a Highways issue
• Tip Permit applications
• Registration Services
• Trading Standards
•  Public Transport

All Worcestershire County Council Services can be accessed online.

Out of hours

Please only call Out of Hours if urgent. In an emergency dial 999.

The Out of Hours Service is available after 5 pm to 8:30 am on weekdays, and on Saturdays, Sundays, and Bank Holidays. Out of hours telephone: 0300 003 5367.

Highways out of hours:07875 033759 to report faulty traffic lights or urgent Highways issues.

Please note these numbers are for emergency or urgent attention only, and not for advice.

Customer Service Standards

Great customer service - what you can expect from us 

Providing high quality customer service is one of our values. All our staff are committed to delivering the best possible standard of customer service to you.

Our website contains a wide range of information about our services and ways to report issues, request a service and make a payment.  If you can’t find what you’re looking for on our website and you need to contact us directly, this is what you can expect from us.

• We aim to get our response right first time, every time, so that you don't have to keep contacting us about the same issue.
• If you contact us in writing we will aim to respond within five working days.
• We will always provide accurate and clear information in response to your enquiries.
• We will be attentive, friendly, polite, considerate and professional at all times.
• We will use simple language, avoid jargon and technical terms
• We will be open and honest about what we can or cannot deliver.
• If your enquiry relates to another organisation we will try to direct you to the right place to resolve it.
• If you need additional help understanding information or accessing our services we will try to make arrangements that meet your needs.
• If we visit you, we will arrive at the agreed time or let you know if we are delayed and we will always show identification.
• We may ask you what you think about how we have performed.

In return we ask you to be polite and treat our staff with respect.

To give feedback on our services please complete our Comments, Compliments and Complaints form.