The reception at the Council House is closed until further notice. You can still use our online services or contact us by phone using the numbers below. If you urgently need to speak to someone face-to-face, then appointments are available from Monday, September 7 by calling 01684 862413. If the phone is not answered, please leave a message and we will get back to you within 1 working day.
Please read our coronavirus update page to find out how the virus impacts on our services.
Use the A-Z listings in the sections below to find the area that you're looking for:
A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W - X - Y - Z
Topic area |
Department |
Contact information |
| A | ||
| Abandoned vehicles | Community Services | 01684 862250 |
| Animal welfare | Worcestershire Regulatory Services | 01905 822799 |
| B | ||
| Bin collections, waste and recycling and garden waste (household) | Waste Services | 01684 862490 or email This email address is being protected from spambots. You need JavaScript enabled to view it. |
| Building Control issues/ advice | Building Control | 01684 862223 |
| Business Rates | Revenues and Benefits | 0300 456 0560 or email This email address is being protected from spambots. You need JavaScript enabled to view it. |
| Business Support | Economic Development |
01684 862351 or email |
| Bonfires | Worcestershire Regulatory Services | 01905 822799 |
| Blue badge applications | Worcestershire County Council function |
Applications to be made online via the blue badge applications page or call 01905 765765 for help accessing the page. |
| Bus Pass application | Worcestershire County Council function |
Applications to be made online via the bus pass application page or call 01905 765765 for help accessing the page. |
| C | ||
| Car Parks | Community Services | 01684 862290 |
| Council Tax issues | Revenue and Benefits | 0300 456 0560 or email This email address is being protected from spambots. You need JavaScript enabled to view it. |
| Conservation / heritage | Conservation/ heritage | 01684 862221 or email This email address is being protected from spambots. You need JavaScript enabled to view it. |
| Councillor queries | Democratic Services | 01684 862416 |
| Community transport | Community Services | 01684 862469 |
| Council building queries (please do not use this number for general enquiries) | Property Services | 01684 862388 |
| D | ||
| Dangerous structures | Building Control | 01684 862223 |
| Dead animals/ missing pets | Waste Services | 01684 862490 |
| Dog fouling | Community Services | 01684 862250 |
| E | ||
| Elections/ voter registration | Electoral Services | 01684 862259 or email This email address is being protected from spambots. You need JavaScript enabled to view it. |
| F | ||
| Fly-tipping | Community Services | 01684 862250 |
| Food safety | Worcestershire Regulatory Services | 01905 822799 |
| Freedom of Information requests (FOI) | Legal | Requests need to be made in writing to This email address is being protected from spambots. You need JavaScript enabled to view it. or using our postal address, which is on our Freedom of Information (FOI) page. |
| G | ||
| General enquiries | General enquiries contact form | |
| Gypsy traveller encampment | Planning enforcement / Property Services (if council land) | 01684 862221 |
| Graffiti removal | Environmental Services | 01684 862490 |
| H | ||
| Housing issues | Housing | General housing needs 01386 565020 or email This email address is being protected from spambots. You need JavaScript enabled to view it.. Private sector housing 01386 565631 or email This email address is being protected from spambots. You need JavaScript enabled to view it. |
| Homelessness | Housing | 01386 565020 |
| Housing Benefit | Revenue and Benefits | 0300 456 0560 or email This email address is being protected from spambots. You need JavaScript enabled to view it. |
| Household recycling centres | Worcestershire County Council |
Information available on the Household recycling centres page or call 01905 765765 for help accessing the page. |
| L | ||
| Leisure centres and services | Community Services/ Freedom Leisure | 01684 862250 |
| Littering | Community Services | 01684 862250 |
| Local Land Charges | Land charges | 01684 862269 or email This email address is being protected from spambots. You need JavaScript enabled to view it. |
| Licensing (including taxis) | Worcestershire Regulatory Services | 01905 822799 |
| Libraries | Worcestershire County Council function | Information is available via the Libraries website or call 01905 765765 for help accessing the page. |
| M | ||
| Marketing, publicity, promotion, advertising relating to council activities | Communications | 01684 865526 |
| P | ||
| Parks | Community Services | 01684 862490 |
| Planning queries | Development Control | 01684 862221 or complete online contact form |
| Public toilets | Environment Services | 01684 862490 |
| Pollution (air and noise) | Worcestershire Regulatory Services | 01905 822799 |
| Public litter bins | Environment Services | 01684 862490 |
| Pavement issues | Worcestershire County Council | Please report via their Pavement issues page or call if you need support on 01905 765765 |
| Pot holes | Worcestershire County Council | Please report via their Pot holes page or call if you need support on 01905 765765 |
| R | ||
| Rats and other pest control | Worcestershire Regulatory Services | 01905 822799 |
| Refuse and recycling (commercial waste) | Waste Services | Email This email address is being protected from spambots. You need JavaScript enabled to view it. |
| Road closure applications | Legal | Apply on our Road Closure Application page but call if you need support 01386 565476 |
| Road maintenance issues | Wocestershire County Council | Please report via the Road maintenance issues page or call 01905 765765. |
| S | ||
| Street cleansing | Community Services | 01684 862490 |
| Street naming | Street Naming | 01684 862147 |
| School transport and admissions | Worcestershire County Council | Information is available School transport and admissions page or call if you need support on 01905 765765 |
| T | ||
| Telephone payments | 0330 088 0992 | |
| Tree preservation or other tree enquiries | Conservation/ heritage | 01684 862221 or email This email address is being protected from spambots. You need JavaScript enabled to view it. |
| Tourist information centre/visitor information | Economic Development | 01684 862483 |
| Trading standards | Worcestershire Regulatory Services | 01905 822799 |
| Tip permit applications | Worcestershire County Council | Apply on the Tip permit applications page or call if you need support on 01905 765765 |
| W | ||
| Weddings and Civil Partnership bookings | Property Services | 01684 862412 or email This email address is being protected from spambots. You need JavaScript enabled to view it. |
If your query is to do with roads, pavements, street lighting or schools, please contact Worcestershire County Council.
Customer Contact Centre
Our Customer Contact Centre has moved from Malvern Library to its new location at the Council House, Avenue Road, Malvern, WR14 3AF.
Please note, our reception is currently closed until further notice due to the covid-19 outbreak. You can still use our online services or contact us by phone. If you urgently need to speak to someone face-to-face about one of our services, then appointments are available from Monday, September 7 by calling 01684 862413. If the phone is not answered, please leave a message and we will get back to you within 1 working day.
Normal reception opening times:
- 9 am to 4.30 pm Monday to Thursday
- 9 am to 4 pm Friday
- CLOSED Saturday and Sunday
Our reception is the main point of contact for anyone requiring face-to-face support for Malvern Hills District Council services. This support will no longer be available from Malvern Library.
The help desk in Malvern Library, along with those in Tenbury and Upton, will be the point of call for anyone requiring face-to-face support with Worcestershire County Council Services including:
- Blue Badge Parking Permit applications
- Bus Pass applications
- Countryside Services
- School Transport and Admission applications
- Report a Highways issue
- Tip Permit applications
- Registration Services
- Trading Standards
- Public Transport
All Worcestershire County Council Services can be accessed online.
Out of hours
Please only call Out of Hours if urgent. In an emergency dial 999.
The Out of Hours Service is available after 5 pm to 8:30 am on weekdays, and on Saturdays, Sundays, and Bank Holidays. Out of hours telephone: 01562 733175
Highways out of hours:07875 033759 to report faulty traffic lights or urgent Highways issues.
Please note these numbers are for emergency or urgent attention only, and not for advice.
Customer Service Standards
Download our pdf Customer Service Standards (672 KB) poster.
To give feedback on our services please complete our Comments, Compliments and Complaints form.