Customer Contact Centre
Our Customer Contact Centre can be found at the Council House, Avenue Road, Malvern, WR14 3AF.
You can still use our online services or contact us by phone on the numbers below.
Reception opening times
- 9am to 3pm Monday to Friday
- CLOSED Saturday and Sunday
Use the A-Z listings in the sections below to find the area that you're looking for:
A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W - X - Y - Z
Topic area |
Department |
Contact information |
| A | ||
| Abandoned vehicles | Community Services | 01684 862250 |
| Animal Licences | Worcestershire Regulatory Services | 01905 822799 |
| B | ||
| Bin collections, waste and recycling and garden waste (household) | Waste Services | 01684 862490 or email This email address is being protected from spambots. You need JavaScript enabled to view it. |
| Building Control issues/ advice | Building Control | 01684 862223 |
| Business Rates | Revenues and Benefits |
0300 456 0560 or email This email address is being protected from spambots. You need JavaScript enabled to view it. |
| Business Support | Economic Development |
01684 862351 or email |
| Bonfires | Worcestershire Regulatory Services | 01905 822799 |
| Blue badge applications | Worcestershire County Council function |
Applications to be made online via the blue badge applications page or call 01905 765765 for help accessing the page. |
| Bus Pass application | Worcestershire County Council function |
Applications to be made online via the bus pass application page or call 01905 765765 for help accessing the page. |
| C | ||
| Car Parks | Community Services | 01684 862290 |
| Caravan sites (licensing) | Housing | 01386 565631 or email This email address is being protected from spambots. You need JavaScript enabled to view it. |
| Council Tax issues | Revenue and Benefits |
0300 456 0560 or email This email address is being protected from spambots. You need JavaScript enabled to view it. |
| Conservation / heritage | Conservation/ heritage |
01684 862221 or email This email address is being protected from spambots. You need JavaScript enabled to view it. |
| Councillor queries | Democratic Services | 01684 862416 |
| Community transport | Community Services | 01684 862469 |
| Customer Services | This email address is being protected from spambots. You need JavaScript enabled to view it. | |
| D | ||
| Dangerous structures | Building Control | 01684 862223 |
| Dead animals/ missing pets | Waste Services | 01684 862490 |
| Dog fouling | Community Services | 01684 862250 |
| E | ||
| Elections/ voter registration | Electoral Services | 01684 862259 or email This email address is being protected from spambots. You need JavaScript enabled to view it. |
| F | ||
| Fly-tipping | Community Services | 01684 862250 |
| Food safety | Worcestershire Regulatory Services | 01905 822799 |
| Freedom of Information requests (FOI) | Legal | Requests need to be made in writing to This email address is being protected from spambots. You need JavaScript enabled to view it. or using our postal address, which is on our Freedom of Information (FOI) page. |
| G | ||
| Gypsy traveller encampment | Planning enforcement / Property Services (if council land) | 01684 862221 |
| Graffiti removal | Community Services | Community Services |
| H | ||
| Housing issues | Housing |
General housing needs
|
| Homelessness | Housing |
01386 565000 (option 5 for general housing needs) |
| Housing Benefit | Revenue and Benefits |
0300 456 0560 or email This email address is being protected from spambots. You need JavaScript enabled to view it. |
| Household recycling centres | Worcestershire County Council |
Information available on the Household recycling centres page or call 01905 765765 for help accessing the page. |
| L | ||
| Leisure centres and services | Community Services/ Freedom Leisure | 01684 862250 |
| Littering | Community Services | 01684 862250 |
| Local Land Charges | Land charges | 01684 862269 or email This email address is being protected from spambots. You need JavaScript enabled to view it. |
| Licensing (including taxis) | Worcestershire Regulatory Services | 01905 822799 |
| Libraries | Worcestershire County Council function | Information is available via the Libraries website or call 01905 765765 for help accessing the page. |
| M | ||
| Marketing, press enquiries, publicity, promotion, advertising relating to council activities | Communications | Email This email address is being protected from spambots. You need JavaScript enabled to view it. |
| P | ||
| Pavement issues | Worcestershire County Council | Please report via their Pavement issues page or call if you need support on 01905 765765 |
| Planning queries | Development Control |
01684 862221 or complete online contact form |
| Pollution (air and noise) | Worcestershire Regulatory Services | 01905 822799 |
| Potholes | Worcestershire County Council | Please report via their Potholes page or call if you need support on 01905 765765 |
| Priory Park | Property Services | This email address is being protected from spambots. You need JavaScript enabled to view it. (Priory Park issues and MHDC owned play areas. Not for booking Priory Park) |
| Property Services: Council building queries (please do not use this number for general enquiries) | Property Services | 01684 862388 |
| Public Toilets | Environment Services |
01684 862490
|
| R | ||
| Rats and other pest control | Worcestershire Regulatory Services | 01905 822799 |
| Road closure applications | Legal | Apply on our Road Closure Application page but call if you need support 01386 565476 |
| Road maintenance issues | Worcestershire County Council | Please report via the Road maintenance issues page or call 01905 765765. |
| S | ||
| Street cleansing | Community Services | 01684 862490 |
| Street Naming and Numbering | Street Naming | 01684 862147 |
| School transport and admissions | Worcestershire County Council | Information is available School transport and admissions page or call if you need support on 01905 765765 |
| T | ||
| Telephone payments | 0330 088 0992 | |
| Tree preservation or other tree enquiries | Conservation/ heritage | 01684 862221 or email This email address is being protected from spambots. You need JavaScript enabled to view it. |
| Tourist information centre/visitor information | Economic Development | 01684 892289 |
| Trading standards | Worcestershire Regulatory Services | 01905 822799 |
| Tip permit applications | Worcestershire County Council | Apply on the Tip permit applications page or call if you need support on 01905 765765 |
| W | ||
| Weddings and Civil Partnership bookings | Property Services | 01684 862443 or email This email address is being protected from spambots. You need JavaScript enabled to view it. |
If your query is to do with roads, pavements, street lighting or schools, please contact Worcestershire County Council.
Customer Contact Centre
Our Customer Contact Centre can be found at the Council House, Avenue Road, Malvern, WR14 3AF.
Reception opening times
- 9am to 3pm Monday to Friday
- CLOSED Saturday and Sunday
Our reception is the main point of contact for anyone requiring face-to-face support for Malvern Hills District Council services.
The help desk in Malvern Library, along with those in Tenbury and Upton, will be the point of call for anyone requiring face-to-face support with Worcestershire County Council Services including:
- Blue Badge Parking Permit applications
- Bus Pass applications
- Countryside Services
- School Transport and Admission applications
- Report a Highways issue
- Tip Permit applications
- Registration Services
- Trading Standards
- Public Transport
All Worcestershire County Council Services can be accessed online.
Out of hours
Please only call Out of Hours if urgent. In an emergency dial 999.
The Out of Hours Service is available after 5 pm to 8:30 am on weekdays, and on Saturdays, Sundays, and Bank Holidays. Out of hours telephone: 0300 003 5367.
Highways out of hours:07875 033759 to report faulty traffic lights or urgent Highways issues.
Please note these numbers are for emergency or urgent attention only, and not for advice.
Customer Service Standards
Great customer service - what you can expect from us
Providing high quality customer service is one of our values. All our staff are committed to delivering the best possible standard of customer service to you.
Our website contains a wide range of information about our services and ways to report issues, request a service and make a payment. If you can’t find what you’re looking for on our website and you need to contact us directly, this is what you can expect from us.
- We aim to get our response right first time, every time, so that you don't have to keep contacting us about the same issue.
- If you contact us in writing we will aim to respond within five working days.
- We will always provide accurate and clear information in response to your enquiries.
- We will be attentive, friendly, polite, considerate and professional at all times.
- We will use simple language, avoid jargon and technical terms
- We will be open and honest about what we can or cannot deliver.
- If your enquiry relates to another organisation we will try to direct you to the right place to resolve it.
- If you need additional help understanding information or accessing our services we will try to make arrangements that meet your needs.
- If we visit you, we will arrive at the agreed time or let you know if we are delayed and we will always show identification.
- We may ask you what you think about how we have performed.
In return we ask you to be polite and treat our staff with respect.
To give feedback on our services please complete our Comments, Compliments and Complaints form.