Contact us

Service area Email or link Telephone
Planning Contact form

01684 862221

Refuse and Recycling

Click here or email

01684 862490
Business Rates 0300 456 0560
Weddings 01684 862412
Car parking information Click here  
Building Control

Click here

01684 862223

Conservation / Heritage / Trees 01684 862221
Council Tax 0300 456 0560
Elections and voter registration 01684 862200
Environmental issues - dog fouling / fly-tipping / littering Click here 

Please report all Environmental Issues through the Report-It webpage.

01684 862250


Freedom of information (FOI) enquiries Click here  
General enquiries General contact form  
Highways - pot holes / gritting / street lighting / signs and other highways issues Click here (external link) 01905 765765
Housing advice / apply for housing

General housing needs

Private sector housing

01386 565020

01386 565631

Housing Benefit 0300 456 0560

Housing other enquiry - property in disrepair/HMO licensing/caravan licensing/empty homes

01386 565020
Legal services

01386 565477

Local Land Charges 01684 862269

Online payments

Click here  
Parking fines Click here  01386 565009
Refuse and Recycling (commercial)  
Regulatory Services - trading standards / pollution / animal welfare / food safety / licensing
(incl taxis) 01905 822799
Telephone payments N/A 0330 088 0992

If your query is to do with roads, pavements, street lighting or schools, please contact Worcestershire County Council. 


Customer Contact Centre Changes and Opening Times

Our Customer Contact Centre has moved from Malvern Library to its new location at the Council House, Avenue Road, Malvern, WR14 3AF.

The centre will be open from:

  • 9am to 4.30pm Monday to Thursday 
  • 9am to 4pm Friday
  • CLOSED Saturday and Sunday

This will be the main point of contact for anyone requiring face-to-face support for Malvern Hills District Council services. This support will no longer be available from Malvern Library.

The help desk in Malvern Library, along with those in Tenbury and Upton, will be the point of call for anyone requiring face-to-face support with Worcestershire County Council Services including:

  • Blue Badge Parking Permit applications
  • Bus Pass applications
  • Countryside Services
  • School Transport and Admission applications
  • Report a Highways issue
  • Tip Permit applications
  • Registration Services
  • Trading Standards
  •  Public Transport

All Worcestershire County Council Services can be accessed online at

Out of hours

Please only call Out of Hours if urgent. In an emergency call 999

The Out of Hours Service is available after 5pm to 8:30am on weekdays, and on Saturdays, Sundays, and Bank Holidays. Out of hours telephone: 01562 733175

Highways out of hours: 07875 033759 to report faulty traffic lights or urgent Highways issues.

Please note these numbers are for emergency or urgent attention only, and not for advice.

Customer Service Standards

Download our Customer Service Standards poster.

To give feedback on our services please complete our Comments, Compliments and Complaints form.