Contact us

Service area Email or link Telephone
Planning Contact form 01684 862221
Business Rates businessrates@southworcestershirerevenues.gov.uk 0300 456 0560
Car parking information Click here  
Conservation / Heritage / Trees developmentplans@malvernhills.gov.uk 01684 862221
Council Tax revenues@southworcestershirerevenues.gov.uk 0300 456 0560
Elections and voter registration elections@malvernhills.gov.uk 01684 862200
Environmental issues - dog fouling / fly-tipping / littering Click here   
Freedom of information (FOI) enquiries Click here  
General enquiries General contact form  
Highways - pot holes / gritting / street lighting / signs and other highways issues Click here (external link) 01905 765765
Housing advice / apply for housing housing.needs@wychavon.gov.uk 01386 565020
Housing Benefit benefits@southworcestershirerevenues.gov.uk 0300 456 0560

Housing other enquiry - property in disrepair/HMO licensing/caravan licensing/empty homes

privatesectorhousing@wychavon.gov.uk

01386 565020
Online payments Click here  
Parking fines Click here  
Refuse and Recycling (domestic)

Click here or depotadmin@malvernhills.gov.uk

wastechanges@malvernhills.gov.uk for calls relating to the upcoming waste changes.

01684 862490 (waste changes hotline). Mon - Fri 8am - 4pm.

Refuse and Recycling (commercial) commercial.collections@malvernhills.gov.uk  
Regulatory Services - trading standards / pollution / animal welfare / food safety / licensing (incl taxis) wrsenquiries@worcsregservices.gov.uk 01905 822799
Telephone payments N/A 0300 456 2013

If your query is to do with roads, pavements, street lighting or schools, please contact Worcestershire County Council. 

Out of hours

Please only call Out of Hours if urgent. In an emergency call 999

The Out of Hours Service is available after 5pm to 8:30am on weekdays, and on Saturdays, Sundays, and Bank Holidays. Out of hours telephone: 01562 733175

Highways out of hours: 07875 033759 to report faulty traffic lights or urgent Highways issues.

Please note these numbers are for emergency or urgent attention only, and not for advice.

Customer Service Standards

Download our Customer Service Standards poster.

To give feedback on our services please complete our Comments, Compliments and Complaints form.  

Customer Service Centres

Malvern

Monday, Tuesday, Thursday and Friday 9.00am - 5pm.  Wednesday 9.30am - 5pm.

Malvern Library
Graham Rd
Worcestershire 
WR14 2HU

Please note: From 1 May 2017 you will no longer be able to make cash payments for Council Tax, Business Rates and Housing Benefit Invoices at the payment kiosk. Cash payments can still be made at any shop or post office displaying the Paypoint logo.

Tenbury Wells

By appointment only: Friday 10am - 5pm.

Tenbury Wells
24 Teme St
Tenbury Wells WR15 8AA

Please note: An appointment only system is in place for enquiries and assistance relating to Council Tax and Benefits. In the first instance please call 03004 560560 and speak to a specialist who may be able to resolve your query or will book an appointment for you to see an advisor if required.

From 27 April 2017 you will no longer be able to make cash payments for Council Tax, Business Rates and Housing Benefit Invoices at the payment kiosk. Cash payments can still be made at any shop or post office displaying the Paypoint logo.