Contact us

Service area Email or link Telephone
Planning Contact form

01684 862221

Refuse and Recycling

Click here or email

01684 862490 Mon - Fri 8am - 4pm.
Business Rates 0300 456 0560
Weddings 01684 862412
Car parking information Click here  
Building Control

Click here
Conservation / Heritage / Trees 01684 862221
Council Tax 0300 456 0560
Elections and voter registration 01684 862200
Environmental issues - dog fouling / fly-tipping / littering Click here   
Freedom of information (FOI) enquiries Click here  
General enquiries General contact form  
Highways - pot holes / gritting / street lighting / signs and other highways issues Click here (external link) 01905 765765
Housing advice / apply for housing 01386 565020
Housing Benefit 0300 456 0560

Housing other enquiry - property in disrepair/HMO licensing/caravan licensing/empty homes

01386 565020
Local Land Charges 01684 862269

Online payments

Click here  
Parking fines Click here  
Refuse and Recycling (commercial)  
Regulatory Services - trading standards / pollution / animal welfare / food safety / licensing
(incl taxis) 01905 822799
Telephone payments N/A 0330 088 0992

If your query is to do with roads, pavements, street lighting or schools, please contact Worcestershire County Council. 

Out of hours

Please only call Out of Hours if urgent. In an emergency call 999

The Out of Hours Service is available after 5pm to 8:30am on weekdays, and on Saturdays, Sundays, and Bank Holidays. Out of hours telephone: 01562 733175

Highways out of hours: 07875 033759 to report faulty traffic lights or urgent Highways issues.

Please note these numbers are for emergency or urgent attention only, and not for advice.

Customer Service Standards

Download our Customer Service Standards poster.

To give feedback on our services please complete our Comments, Compliments and Complaints form.