Accessibility Statement for Malvern Hills District Council
This website is run by Malvern Hills District Council. We want as many people as possible to be able to use our website.
In order to adapt the content to meet your needs and preferences, you should be able to:
- change colours, contrast levels and fonts styles
- zoom in up to 500% without the text spilling off the screen
- navigate through most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
- read transcripts with most video materials
- request material in alternative formats, for example Word documents and PDF
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible the website is
Although we aim to exceed the WCAG 2.1 accessibility standards, we know that parts of our website are not fully accessible:
- some PDF documents cannot be interpreted by a screen reader
- changing the line height or spacing of text is not possible without the aid of third party tools
- websites and documents that are produced by third-party organisations and are linked from Malvern Hills District Council
- keyboard navigation using interactive features (such as My Local Area address list selection, Planning Search map layer selection, Self Service box ticking)
- video content does not have captions or transcripts
- some of the content may not be in short sentences or may include jargon
What to do if you cannot access parts of this website
We’ll respond to your request and get back to you within one working day.
Reporting accessibility problems with this website
We are continually seeking to improve our website. We therefore welcome feedback or suggestions about how we can improve accessibility.
If you have a complaint about the accessibility of our website, you should raise a complaint using our Compliments and Complaints procedure.
If you are not satisfied with our response then the Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’) and you should contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
If you wish to contact us about anything not covered, please visit our Contact us page.
Technical information about the accessibility of our website
Malvern Hills District Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standards, due to the non-compliances listed below.
Non accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Users are not able to modify the text spacing or the line height. This does not meet the WCAG 2.1 success criterion 1.4.12 (text spacing). We are exploring solutions for this issue.
Skip to content
There is no option for users to skip to main content on the information pages. This is considered necessary under WCAG 2.1 success criterion 2.4.1 (bypass blocks). We intend to introduce the ability to skip to content by September 2020.
Interactive tools and online forms
Parts of our interactive forms are difficult to navigate using a keyboard. For example, to select My Local Area address list selection, Planning Search map layer selection and the Self Service box selection. This fails WCAG 2.1 success criterion 1.3.1 (information and relationships). We are exploring solutions for this issue.
Third party sites
The Planning Portal and Modern.Gov are third party sites that we frequently refer to on the website. We are not responsible for the accessibility of the content or design of these websites.
PDFs and other documents
Older PDF documents and those supplied by external organisations or for planning purposes are not formatted in such a way that they can be interpreted by a screen reader. This doesn’t meet WCAG 2.1 success criterion 4.1.2 (Name, role value). Any new documentation which is published to the website will meet accessibility standards.
Success criterion A 1.1.1 Non-text Content
Success criterion A 1.3.1 Info and Relationships
Success criterion A 1.4.1 Use of Colour
Success criterion AA 1.4.3 Contrast (Minimum)
Success criterion AA Images of Text
Success criterion A 2.2.1 Timing Adjustable
Success criterion A 2.4.1 Bypass Blocks
Success criterion A 2.4.3 Focus Order
Success criterion A 2.4.4 Link Purpose
Success criterion A 3.3.1 Error Identification
Success criterion A 4.1.1 Parsing
Success criterion A 4.1.2 Name, Role, Value
We plan to fix these issues by September 2020.
At present there are no accessibility problems on www.malvernhills.gov.uk that we consider to be a disproportionate burden to resolve.
Content that’s not within the scope of the accessibility regulations
PDFs and other documents
Our older PDFs, Word and Excel and third-party documents do not meet accessibility standards. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value). However, the accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services, unless found otherwise. Any new PDFs or Word documents we publish will meet accessibility standards.
Prerecorded videos published before 23 September 2020 do not include captions. This doesn’t meet WCAG 2.1 success criteria 1.2.2 Captions (Prerecorded). Captions may not be added to these videos because a prerecorded video published before 23 September 2020 is exempt from meeting the accessibility regulations. Any prerecorded video content we publish after 23 September 2020 will meet accessibility standards.
Interactive maps are exempt from meeting the accessibility regulations. Any new interactive maps will be published to meet accessibility standards.
How we tested this website
This website was last tested on 17 January 2020. A desktop audit and automated test software (SiteImprove) was carried out by Malvern Hills District Council.
- our main website platform, available at malvernhills.gov.uk
- The My Local Area, Planning Search Map and Self Service technical platforms which are ‘skinned’ to look like our website
This statement was last updated on 22 January 2020
What we’re doing to improve accessibility
Web Officers and developers who are responsible for content and design on the website, are undertaking training in producing more accessible content and improving content that is already on the site.
Any new content we publish to the website will:
- Be structured well
- Use plain English
- Use shorter sentences
- Contain accessible PDFs
Website testing will be carried out weekly to identify accessibility problems, in which they will be tackled in order of those with the greatest impact.
Diverse Accessibility User Testing will be carried out in the future to test the accessibility and usability of the functions on the website.
My Computer My Way (MCMW) offer guides to using assistive technologies to use websites with a range of devices.