Emergency Planning

Thankfully, major emergencies are rare, but when they do occur we have a number of plans to ensure that it responds accordingly and that essential services can be maintained to a reasonable level during any incident.

We are required to provide local arrangements for emergencies, in accordance with the Civil Contingencies Act 2004, to keep residents safe and provide aftercare and support for those who have been affected by an incident.

During an emergency our delegated officers are responsible for coordinating the council's response.

We are part of the West Mercia Local Resilience Forum (WMLRF) partnership, made up of all the organisations needed to prepare for and respond to any major emergency in the area.

The aim of the WMLRF is: To ensure that there is an appropriate level of preparedness to enable an effective multi-agency response to emergency incidents, which have a significant impact on the communities of the WMLRF.

What is Emergency Planning?

Emergency planning should aim where possible to prevent emergencies occurring and, when they do occur, good planning should reduce, control or mitigate the effects of the emergency.

It is a systematic, ongoing process which should evolve and develop as lessons are learnt and circumstances change.

Our Roles and Responsibilities

• Risk Assessment
• Business Continuity Management
• Emergency Planning
• Rest Centre Provision
• Maintaining public awareness and arrangements to warn, inform and advise the public
• Provision of advice and assistance to the commercial sector and voluntary organisations
• Co-operation and information sharing.

How to Prepare

• Community Risk Register 2016-2019 – WMLRF provides information to help you understand the risks that could occur in your area to help you be better prepared
• How to Help Yourself in an Emergency – Worcestershire County Council provides a list of top tips to make sure you are prepared and ready for whenever an emergency may occur
• Weather Warnings – Sign up to the free Met Office email alert service to receive weather warnings in your local area
• Flood Warnings – Find out if your area is at risk of flooding and sign up to the free Environmental Agency flood warning service. For information on how to deal with flooding, visit Flooding and land drainage.

Key accounts to sign up to on Twitter:

@MalvernHills_DC - Malvern Hills District Council

@WorcsCC – Worcestershire County Council

@EnvAgencyMids – Environmental Agency Midlands

@WMerciaPolice – West Mercia Police

@HWfire – Herefordshire and Worcestershire Fire and Rescue Service

@WorcsTravel – Worcestershire County Council Highways and Travel

Emergency Contacts

If you are in immediate danger and need an ambulance, police or fire service call 999.

National Grid - call 0800 111 999 for any emergency involving gas or 0800 40 40 90 if you spot a potential hazard on or near an overhead electricity line.

Severn Trent – call 0800 783 4444 to report a water related problem

Western Power – call 0800 6783 105 to report a fault or emergency

Page updated March 2024