For enquiries about your Council Tax bill, Business Rates, Housing Benefit or Council Tax Support.

Please ensure that you provide your full name, address and reference number (if you have one) to enable us to respond to your query. We’ll be unable to trace your account without these details.

Council Tax
Telephone: 03004 560 560
This email address is being protected from spambots. You need JavaScript enabled to view it.

Housing Benefit or Council Tax Support
Telephone: 03004 560 560
This email address is being protected from spambots. You need JavaScript enabled to view it.

Calls may be recorded for Training and Monitoring purposes

Our service hours have changed.

Our telephone lines will be open from 9am to 1.30pm Monday to Friday.

From 1.30pm to 4.45pm our Agents will be available to speak with you using our Live Chat service via the Chat with Us button below.

Alternatively you can book a 20 minute telephone appointment with an Agent between 2pm and 5pm Monday to Friday.

To book an appointment to speak to an advisor, click on the link:

Book Appointment

Our face-to-face Customer Service Centres will remain open as normal.

Postal address

Revenues and Benefits, PO Box 11, Pershore, WR10 1PU

Alternatively, you can visit our customer contact centre at the Council House, Avenue Road, Malvern, WR14 3AF.

The centre will be open from:

• 9am to 3pm Monday to Friday
• CLOSED Saturday and Sunday

Self Service account

Our Self Service portal gives you instant online access to manage and view your:

• Council Tax account
• Business Rate account
• Housing Benefit or Council Tax Support claim
• Tenants Housing Benefit claims

Log in or register to your Self Service account

Using Self Service can save you time, effort and money. There is no need for you to visit us, ring us or write to us - you can view and manage your account or claim online at a time that suits you.

Our Open Portal gives you instant online access to manage and view your:

• Council Tax account
• Housing Benefit or Council Tax Support claim
• Tenants Housing Benefit claims

Sign into your Open Portal account (Self Service)

Using Open Portal can save you time, effort and money. There is no need for you to visit us, ring us or write to us - you can view and manage your account or claim online at a time that suits you.

Find out more information about Open Portal

If you are worried about paying your Council Tax bill, then we can help.

Apply online for a new claim

You can also spread your payments over 12 months instead of ten. Just email us at This email address is being protected from spambots. You need JavaScript enabled to view it. to discuss.

If you already receive Council Tax Support it is important to report any changes in your circumstances to us as soon as possible. This can be done by emailing This email address is being protected from spambots. You need JavaScript enabled to view it..

To help residents stay on top of when their Council Tax payments are due, we have started sending regular telephone/voicemail, email and text reminders to people who have fallen behind with their payments before the more formal notices are sent.

The telephone/voicemail call will come from 03004 560560, our Council Tax telephone number.

The text messages will come from ‘MalvernDC' and will read ‘You currently have an outstanding matter with South Worcestershire Revenues & Benefits Partnership who administer Council Tax on behalf of Malvern Hills District Council.’

It then asks you to follow a link info.malvern.gov.uk that link will take you to a page with a security question to check your identity before giving you further instructions about your Council Tax account.

The email will start with your name and Council Tax account number and will come from ‘This email address is being protected from spambots. You need JavaScript enabled to view it.’ and will include instructions as to what you need to do.

If you receive any of these messages, we can confirm they are legitimate Malvern Hills District Council communications and ask you to act on the instructions detailed as soon as possible.

Thank you for your cooperation.

We can now send your Council Tax bill to you by email instead of by post.

The benefits of e-billing

• You will receive your bill as soon as it is available.
• It saves paper so is better for the environment.
• It helps to reduce council spending by saving printing and postage costs.
• You still have the option to print your bill or forward a copy to someone if you need to.

How to sign up for e-billing

There are three ways to sign up for e-billing:

• Send an email from the address you would like us to use with ‘Yes to e-billing’ in the subject line and include your name and council tax account number (on your bill) or your address. Send your email to This email address is being protected from spambots. You need JavaScript enabled to view it.
• Or you can register for our online Council Tax Open Portal facility which includes e-billing sign up and lets you view full details of your account
• Complete our online form to sign up to ebilling.

What happens next?

• Once you have signed up for e-billing we will send future Council Tax bills to you by email unless you ask us to stop.
• You must tell us if you change your email address.
• We will contact you if our emails to you cannot be delivered because your email address is invalid.