Council Tax bill explained
You pay Council Tax to five different organisations. Each one charges a different amount for their services.
These different amounts are added together to make your total Council Tax bill. Malvern Hills District Council is responsible for collecting the money and passing it on to these other organisations.
Paying the right level of Council Tax: a plain English guide to Council Tax.
Read the pdf Malvern Hills resident leaflet (12.32 MB) to find out what we do for you and how we spend your money. Get in touch with our customer service team if you need the leaflet in an accessible format.
Who you pay Council Tax to
You pay Council Tax to five different organisations. Each one charges a different amount for their services. These different amounts are added together to make your total Council Tax bill. We are responsible for collecting the money and passing it on to these other organisations.
In this area you pay Council Tax to:
Worcestershire County Council
70.8p in every pound - About 70% of your total Council Tax bill goes to Worcestershire County Council. This pays for services including, but not limited to, adult social care, looked after children, road and path maintenance, libraries and waste disposal.
West Mercia Police and Crime Commissioner
12.8p in every pound - Your Council Tax helps to fight crime and keep communities safe.
pdf PCC's West Mercia Budget Leaflet (1.28 MB)
Malvern Hills District Council
We keep just 8p in every pound you give us in Council Tax. This funds services including waste and recycling collections, planning services, business support, housing, parks, public toilets, leisure centres, Malvern Theatres and much more.
Hereford & Worcester Fire and Rescue Service
4.5p in every pound - Your money helps to support the work of this service including tackling fires, dealing with road traffic collisions and responding to major emergencies like flooding.
Town/parish council
Every area in Malvern Hills District has a town or parish council. The services they run vary but they can include parks/playgrounds, allotments, cemeteries, bus shelters, Christmas lights and they also comment on planning applications.
Help to pay your Council Tax bill
Depending on your circumstances you may qualify for help with paying your Council Tax bill. Visit our Council Tax Support page for more information. You may also qualify for certain discounts and exemptions on your Council Tax bill.
Get your Council Tax bill by email or pay online
You can now get your Council Tax bill straight to your inbox as well as make payments online and by signing up for a self-service account.
Council Tax update from Valuation Office Agency
In a typical year, the VOA deals with around half a million Council Tax cases. This year, we are balancing delivery of our existing services with new work, alongside the introduction of a new IT system which will improve service to our customers.
While we have tried to limit any effect on our service, some cases are currently taking longer than usual for us to progress.
We understand the impact that taking longer to provide a decision on your case can have. We’re working hard to reduce this time and we thank our customers for their patience.
The current timescales for band challenges can be found on GOV.UK. The timescales for other types of Council Tax casework are in line with this, including:
· allocating bands to new properties
· splitting and merging properties
· moving properties between the Council Tax and business rates lists
Before contacting us about Council Tax, you should refer to our guidance on how to:
· challenge your Council Tax band
· remove your property from the Council Tax list due to major works, disrepair or demolition
· request to move your property from paying Council Tax to business rates
· understand how your property has been banded for Council Tax
· find out how to pay your Council Tax bill
· request your property attribute data (PAD)
Check your Council Tax band
You can check your Council Tax band or rate by putting your postcode into our My Local Area database.