Retailers are responsible for the collection of abandoned shopping trolleys. Responsible retailers are keen to collect them as they are expensive to replace.
If you see a shopping trolley left somewhere it shouldn't be, the first thing to do is to see which retailer it belongs to. You should then report it to them.
Report an abandoned shopping trolley to a retailer
Trolleywise is a specialised operation providing a range of retrieval services which help reduce shopping trolley losses from retail stores across the UK. Most major supermarkets and retailers are signed up to Trolleywise.
You can report an abandoned shopping trolley to Trolleywise by:
- Downloading the Trolleywise app for your Android phone or iPhone. You simply take a photo using the app alerting the nearest Trolleywise collection team and they will do the rest!
- Complete the Trolleywise online reporting form
- Emailing This email address is being protected from spambots. You need JavaScript enabled to view it.
- Calling 0800 316 1241
If the trolley is from Asda, then please use the Collex app to report by:
- Downloading the Collex Trolley app for your Android phone or iPhone.
- Emailing This email address is being protected from spambots. You need JavaScript enabled to view it.
- Calling 0800 0933 350
If you find a trolley belonging to a retailer not covered by either of the services described above, then please contact their customer service team for help.
If you cannot tell who the trolley belongs to:
We only remove abandoned trolleys when it is in serious state of disrepair and it is not possible to find the retailer the trolley belongs to. In this case, you will need to report this to us as a fly–tipping.
Report an abandoned shopping trolley as fly-tipping.