If you are sleeping rough, at risk of becoming homeless or you live in unsuitable housing we can help.

Please contact us immediately on 01386 565020 if you have nowhere to stay tonight.

If you are homeless or worried that you may be homeless in the next 56 days then please self refer via Housing JigsawOnce you have registered then you will receive a call from a Housing Triage Officer to discuss your situation further.

If you know someone that is rough sleeping, please speak all us on 01386 565020. Visit Streetlink to report it online, or you can download the Streetlink app to your smartphone.

To find out how to apply as homeless please read the NHAS (National Homelessness Advice Service) factsheets.

Out of hours

When our offices are closed we provide an emergency service if you are homeless. Please contact us on 01562 733180.

Domestic abuse

If you are a victim of domestic abuse, call the National Domestic Violence 24 hour helpline on 0808 2000 247. You can receive free and confidential advice from the helpline or read the NHAS (National Homelessness Advice Service) factsheets. If your personal safety is threatened, you should call the police on 999.

Severe Weather Emergency Protocol

Emergency night shelters are provided in South Worcestershire when the Severe Weather Emergency Protocol is activated.

In Worcester, the night shelter will be provided at
The Salvation Army,
16 Queen Street, 

Referrals to the emergency night shelters can be made by the housing team.

Homeless Reduction Act 2017

Under the Homelessness Reduction Act 2017, specified public bodies will have a duty to refer households to a Local Authority Housing team that are at risk of homelessness or homeless. This means a person’s housing situation must be considered whenever they come into contact with a specified public service, such as a hospital or prison.
The aim of the change is to intervene with the risk of homelessness at an earlier stage. This is to be achieved by providing meaningful assistance to someone who may not have made contact with housing services. 

Duty to refer

If you are from a specified body, please follow the link to the ALERT tool to make a referral. The ALERT process is five easy steps:

  1. Navigate to the ALERT referral portal
  2. Enter details of your agency
  3. Provide details of the household being referred
  4. Complete a consent to share declaration
  5. Submit

Once submitted, you will receive confirmation that the referral has been sent along with a unique referral code.

If the household requires emergency help please contact us on 01386 565020.

Homelessness and Rough Sleeping Strategy

Read the Worcestershire Strategic Direction for Tackling Homelessness 2019-2022 document.