If you live in the Malvern Hills district our housing support team can help you with your personal circumstances - whether you are an owner-occupier, tenants of private or housing association properties, a landlord or looking for a home.

Tenant advice

From the start of a tenancy, you have certain rights. Whether you are renting a room, a flat or a house from a private landlord you should ensure the following information is provided:

  • Assured Shorthold Tenancy (ASTs) - even if you do not have a tenancy agreement, you still have rights
  • Energy performance certificate
  • Gas safety certificate
  • Which safety deposit scheme is being used

It's your landlord's responsibility to complete most repairs in your home. You should notify them of any problems as soon as possible. Do not wait until the problem gets worse as it may cost more to correct. Read our procedure on enforcing housing standards.

Use the NHAS (National Housing Advisory Service) factsheets if you believe you are at risk of homelessness, struggling with debt or if you are finding it difficult to pay your rent or mortgage due to rent increases.

Call the housing team to speak with our Financial Inclusion Officer, who may be able to provide advice and support

I am having trouble affording my rent

Find out if you are entitled to receive housing benefit to cover your rent. Use a housing benefit calculator or make a housing benefit application to determine whether you are eligible.

What if my landlord wants entry to the property?

Under the Rent Act 1977 and the Housing Act 1988, the tenant will let the landlord have access to the property and all reasonable facilities to carry out repairs which the landlord is entitled to do.

The landlord or agent is entitled to carry out periodic tenancy inspections.

The landlord or agent authorised by the tenant, at reasonable times of the day, can enter the property to inspect its condition and state of repair. They must give the tenant at least 24 hours notice in writing before they carry out such an inspection.

I have pests at my home

Contact your landlord, as it is their responsibility. For further information refer to Worcestershire Regulatory Services (WRS).

I am experiencing domestic abuse

If you are a victim of domestic abuse, call the National Domestic Violence 24 hour helpline on 0808 2000 247.

If your landlord wants you to leave the property you are renting, they must follow the legal rules to lawfully evict you. 

Useful information

Landlord advice

As a landlord, you have responsibilities and legal duties. You are expected to provide living accommodation that is safe and in good condition. Read our guidance information and advice below, to keep you up to date with regulations and good practice.

I am struggling to afford mortgage repayments

If you are experiencing financial problems, you must act now. Speak to your mortgage lender to see if they can offer any solutions. Also contact the National Debtline, who will be able to offer confidential debt advice. 

I have pests in my property

It is your responsibility to remove pests from your property. Contact Worcestershire Regulatory Services (WRS) for details on pest control contractors.

Can I evict the tenant in my property?

The Court Appointed Bailiff is the only person who can legally evict a tenant. Read the eviction procedure.

Not sure whether to let my property to a tenant on housing benefit

Housing Benefit is designed to help people on benefits or on a low income with their rental payments.

If accepting a tenant in receipt of housing benefit you may need to consider if the rent is set in accordance with the Local Housing Allowance Rates.

I would like to rent out my property

We provide an assisted letting services to private landlords through Malvern Hills Lettings, our Social Lettings Agency.

Landlord Forum

We hold an annual Wychavon and Malvern Landlord Forum to build good relationships and inform landlords and letting agents of legislation changes that may affect them. The aim of the forum is to ensure that landlords keep their properties maintained at a high standard. We invite guest speakers from various professional backgrounds, as well as the National Landlords Association and the Ministry of Housing Communities and Local Government.

If you would like to register your interest to attend the next landlord forum, please email the This email address is being protected from spambots. You need JavaScript enabled to view it..

Useful information