Providing high quality customer service is one of our values. All our staff are committed to delivering the best possible standard of customer service to you.

Our website contains a wide range of information about our services and ways to report issues, request a service and make a payment. If you can’t find what you’re looking for on our website and you need to contact us directly, this is what you can expect from us.

We aim to get our response right first time, every time, so that you don't have to keep contacting us about the same issue.
If you contact us in writing we will aim to respond within five working days.
We will always provide accurate and clear information in response to your enquiries.
We will be attentive, friendly, polite, considerate and professional at all times.
We will use simple language, avoid jargon and technical terms.
We will be open and honest about what we can or cannot deliver.
If your enquiry relates to another organisation we will try to direct you to the right place to resolve it.
If you need additional help understanding information or accessing our services we will try to make arrangements that meet your needs.
If we visit you, we will arrive at the agreed time or let you know if we are delayed and we will always show identification.
We may ask you what you think about how we have performed.

In return we ask you to be polite and treat our staff with respect.

Opening hours

Customer Contact Centre

Malvern Council House

Monday to Friday 9am to 3pm

Our reception is the main point of contact for anyone requiring face-to-face support for Malvern Hills District Council services.

The help desk in Malvern Library, along with those in Tenbury and Upton, will be the point of call for anyone requiring face-to-face support with Worcestershire County Council Services including:

Blue Badge Parking Permit applications
Bus Pass applications
Countryside Services
School Transport and Admission applications
Report a Highways issue
Tip Permit applications
Registration Services
Trading Standards
Public Transport

All Worcestershire County Council Services can be accessed online.

Out of hours

Emergency hotline

In an event of an emergency call:

01527 910682

To report faulty traffic lights or urgent Highways issues call:

07875 033759

Please note:

This number should not be used for 'day-to-day' enquiries.

Alternative formats

We can provide information in larger print, Braille on audio CD or in other languages. To request a different format ring:

01386 565000

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Customer Service Standards

Great customer service - what you can expect from us

Customer Contact Centre

Malvern Council House

Emergency hotline

Alternative formats