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Benefits services

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Frequently Asked Questions

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Where can I get benefits advice?

For enquiries about your Council Tax bill, Business Rates, Housing Benefit or Council Tax Support.

Please ensure that you provide your full name, address and reference number (if you have one) to enable us to respond to your query. We’ll be unable to trace your account without these details.

Council Tax
Telephone: 03004 560 560
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Business Rates
Telephone: 03004 560 560
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Housing Benefit or Council Tax Support
Telephone: 03004 560 560
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Monday - Friday 9am - 5pm.

Calls may be recorded for Training and Monitoring purposes

Postal address

Revenues and Benefits, PO Box 11, Pershore, WR10 1PU

Alternatively, you can visit our customer contact centre at the Council House, Avenue Road, Malvern, WR14 3AF.

The centre will be open from:

  • 9am to 3pm Monday to Friday
  • CLOSED Saturday and Sunday

Self Service account

Our Self Service portal gives you instant online access to manage and view your:

  • Council Tax account
  • Business Rate account
  • Housing Benefit or Council Tax Support claim
  • Tenants Housing Benefit claims

Log in or register to your Self Service account

Using Self Service can save you time, effort and money. There is no need for you to visit us, ring us or write to us - you can view and manage your account or claim online at a time that suits you.

Can I get help to pay my rent?

You can now only claim Housing Benefit through your local authority if any of the following apply:

  • You are single and have reached State Pension Age.
  • You are in a partnership and you have both reached State Pension Age.
  • You are in Council placed emergency housing or certain types of exempt or specified accommodation.

If you fall into the categories listed above, learn how to start a new claim for Housing Benefit and/or find Council Tax Support.

If this list does not apply to you then you will need to make a claim through Universal Credits instead.

I can't afford my Council Tax?

If you are worried about paying your Council Tax bill, then we can help.

You can also spread your payments over 12 months instead of ten. Just email us at This email address is being protected from spambots. You need JavaScript enabled to view it. to discuss.

You will be able to submit evidence to support your claim at the end of the application process by uploading documents saved on your computer. You will in all cases need to provide evidence of all income or benefits received, along with any capital held to enable us to process your application. Please don’t delay in submitting a claim as you are able to provide any supporting evidence within 1 month of the claim submission to This email address is being protected from spambots. You need JavaScript enabled to view it.. You should always quote your reference number given during the application if evidence is supplied at a later date to ensure it gets linked to your new application.

Start a new claim

Please note: This application is for new claims only.

If you already receive Council Tax Support it is important to report any changes in your circumstances to us as soon as possible. This can be done by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.

How can I find out what benefits I am entitled to?

Use the GOV.UK benefits calculator to find out what benefits you may be entitled to and how your benefits will be affected if you start work.

Would I be able to get help to fill in my application?

Our contact centre continues to provide support for people who do not have access to online facilities or who need assistance to make a claim.

You can visit our contact centre which is open from 9am-4:30pm Monday to Thursday and Friday, 9am to 4pm except bank holidays. You can also call us on 03004 560 560 between 9am and 3pm Monday to Friday.

Visit: Malvern Hills District Council, The Council House, Avenue Road, Malvern, WR14 3AF

How can I track my application or view my current claim?

Your Housing Benefit and Council Tax Support claims can be viewed using our Open Portal.

Sign in to your Open Portal account manager

Using the Open Portal can save you time, effort and money. There is no need for you to visit us, ring us or write to us - you can view and manage your account or claim online at a time that suits you.



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