Help with your rent

Following the introduction of Universal Credit to our area in 2018 it is now the case that if you are renting your home and on a low income and need to make a new claim for help with your rent, you will now likely be required to make a new claim for Housing Costs through Universal Credit.

You can only claim Housing Benefit through your local authority if any of these apply:

  • You are single and have reached State Pension Age.
  • You are in a partnership and you have both reached State Pension Age.
  • You are in Council placed emergency housing or certain types of exempt or specified accommodation.

If you fall into the categories listed above, learn how to start a new claim for Housing Benefit and/or find Council Tax Support.

If this list does not apply to you then you will need to make a claim for your housing costs through Universal Credit. Please follow the links below to find out more and make a new claim online.

If this list does not apply to you then you will need to make a claim through Universal Credits instead.

Benefits calculator

Use the GOV.UK benefits calculator to find out what benefits you may be entitled to and how your benefits will be affected if you start work.

Help with your Council Tax

If you need to make a new claim for Housing Benefit and/or Council Tax Support, please visit our new claim webpage.

You will be able to submit evidence to support your claim at the end of the application process by uploading documents saved on your computer. You will in all cases need to provide evidence of all income or benefits received into your household to enable us to process your application. Please don’t delay in submitting a claim as you are able to provide any supporting evidence within 1 month of the claim submission to This email address is being protected from spambots. You need JavaScript enabled to view it.. You should always quote your reference number given during the application if evidence is supplied at a later date to ensure it gets linked to your new application.

Please note: This application is for new claims only.

Start a new claim

Completing your application

Please do not wait until you have all your evidence before submitting your claim as you may lose out on benefit.


Payments of Housing Benefits are paid directly into your bank account. If you do not have a bank account, you would need to open a new account.

Help to complete your application

Our Contact Centres will continue to provide support for people who do not have access to online facilities or who need assistance to make a claim.

Call us on 03004 560 560. Our contact centre is open from 9am-5pm Monday, Wednesday, Thursday, Friday and from 9:30am to 5pm on Tuesdays except bank holidays.

Visit: Malvern Hills District Council, The Council House, Avenue Road, Malvern, WR14 3AF

Already receiving Housing Benefits or Council Tax Support?