Use these links to find the information you need:
- How your waste and recycling collection works
- Tell us your bin hasn't been collected
- Find your bin collection date
- I need an extra or bigger bin
- Sack collections
- I need help putting my bin out
- Bank holiday collection dates
- Contact us
In Malvern Hills we use black bins for general rubbish and food waste and green bins for recycling.
One week we collect your black bin and one week we collect your green bin. You can check your bin collection day to find out what bin to put out and when.
To help our bin collection crews please make sure:
- Your bin is at the boundary of your home nearest the public highway (road or path).
- You put your bin out by 7am on the day of your collection.
- The lid is closed. We may not collect your bin if the lid isn’t fully closed.
- All waste is in the bin. We do not collect waste left at the side of bins. If you have too much recycling you can put it in a clear sack or recyclable container next to the bin or you can ask for an extra green recycling bin. Just select add/remove/replace bin or sack.
We will only empty bins we have provided and have our name and logo on them.
If you have put your bin out correctly and it still hasn’t been emptied then please tell us by using our missed bin online reporting form.
If bin collections are not taking place as normally, because of roadworks, snow, ice, flooding or for other reasons, we will put information on this page. You can also sign up to our waste and recycling e-newsletter (opens in new window) to get information sent directly to your inbox as well as advice on waste reduction and recycling.
If you have forgotten what bin to put out when or would like to know when your usual collection day is, then use our online calendar. You can also download a waste and recycling collection calendar for the whole year.
Our standard black wheeled bin size is 180 litres, which will hold about three to four black sacks of waste.
We do have a larger 240 litre black bin available but these will only be given out to homes with six or more people living in them, or those that have children in nappies, or produce a lot of non-hazardous medical waste.
Our standard green recycling bins can take up to 240 litres of recyclable items. If you create a lot of recycling then you can ask for a larger or extra green bin.
Use our online form to ask for extra or larger bins and select add/remove/replace bin or sack.
Unfortunately, some homes cannot have wheeled bins because of access issues.
Instead of bins, these homes will be given cherry coloured sacks for recycling and black sacks for general rubbish and food waste.
These are delivered between May and July every year and each household is given 52 black general waste sacks and 82 cherry coloured recycling sacks.
Sacks are collected on an alternate weekly basis; cherry recycling sacks one week and black sacks the next. You can put out a maximum of 4 black sacks per fortnightly collection. We will only issue one roll of black sacks per year. If you require more, these will need to be purchased by yourself.
On the week of your recycling collection you can put out as many cherry sacks as you like. You can get extra recycling sacks by requesting them from our website.
Sacks must be put out by the boundary of your home by 7am on the day of your collection.
You cannot put glass in your black or clear recycling sacks. Glass bottles and jars can be taken to Household Recycling Centres (tips) or use your local recycling bank.
If you are unable to put your bin or sacks out by the boundary of your home because of age or disability, then we offer an assisted collection. This is where one of our collection staff will get the bin for you from an agreed collection point.
The collection point you choose must not involve carrying the bin or sacks up or down steps, steep slopes or deep gravel and must be free from obstructions on collection day.
An officer may visit your home to discuss your needs.
Use our online form to ask for an assisted collection.
We collect bins as normal on bank holidays, apart from Christmas Day and New Year when there may be changes to the usual collection schedule. We will put information about Christmas collection dates on this page and in the local press or sign up for our e-newsletter and we will send them straight to your inbox.