Change in circumstances

Reporting changes if you receive Housing Benefit or Council Tax Support

If you already receive Housing Benefit or Council Tax Support, it’s important to inform us of any changes to your circumstances right away. Failure to notify us within one month could result in a loss of benefits or an overpayment you will be required to repay.

Changes you must report

• Income Changes: If you or your partner start or stop working, or if there’s an increase or decrease in income.
• Savings or Capital: If your savings or capital change (e.g., savings accounts, investments, property). Please note, if your capital exceeds £16,000, you will no longer be eligible for Housing Benefit or Council Tax Support, unless you are receiving Guaranteed Pension Credit.
• Benefits: If you or your partner start or stop receiving any benefits, such as Universal Credit, Pension Credit, Carers Allowance, Employment & Support Allowance or Disability Benefits.
• Household Composition: If someone moves in or out of your household, or if someone in your household passes away.
• Child related Changes: If a child leaves school, starts work or college, or if child benefit stops.
• Living Arrangements: If you move house or change your tenancy details.
• Hospitalisation: If you or your partner go into hospital for more than 4 weeks.
• Name Changes: If you change your name.
• Other Significant Changes: Any other changes in your circumstances that might affect your eligibility for benefits.

How to report a change in circumstances

To report change in circumstances (including change of income and change of address), please complete our online form: 
Report a Change in circumstance

·    If you are self-employed, you will need to report the change:
Self - Employed earnings application form

If you have any problems with the change in circumstances form and have a general enquiry about your claim, pleas click the button below to complete our general form and to upload any evidence:
Complete the general form

If you are unable to complete our online forms, email us at This email address is being protected from spambots. You need JavaScript enabled to view it., or contact us in writing to South Worcestershire Revenues and Benefits Shared Services, PO Box 11, Pershore, WR10 1PU. Please remember to include your benefit claim number, name, and address. If you require any of your documents back, please provide a pre-paid, self-addressed envelope.

Reporting changes if you are not in receipt of benefits

To inform us of a change of address or tenancy, Please complete one of our change of address forms.

Help Completing Forms

If you need help completing your forms or submitting evidence, you can visit:

Malvern Hills District Council
The Council House, Avenue Road, Malvern, WR14 3AF

For more information, contact our Revenues and Benefits team on 03004 560560.