For enquiries about your Council Tax bill, Business Rates, Housing Benefit or Council Tax Support.
Please ensure that you provide your full name, address and reference number (if you have one) to enable us to respond to your query. We’ll be unable to trace your account without these details.
Council Tax
Telephone: 03004 560 560
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Business Rates
Telephone: 03004 560 560
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Housing Benefit or Council Tax Support
Telephone: 03004 560 560
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Monday - Friday 9am - 3pm.
Calls may be recorded for Training and Monitoring purposes
Postal address
Revenues and Benefits, PO Box 11, Pershore, WR10 1PU
Alternatively, you can visit our customer contact centre at the Council House, Avenue Road, Malvern, WR14 3AF.
The centre will be open from:
- 9am to 4.30pm Monday to Thursday
- 9am to 4pm Friday
- CLOSED Saturday and Sunday
Self Service account
Our Self Service portal gives you instant online access to manage and view your:
- Council Tax account
- Business Rate account
- Housing Benefit or Council Tax Support claim
- Tenants Housing Benefit claims
Log in or register to your Self Service account
Using Self Service can save you time, effort and money. There is no need for you to visit us, ring us or write to us - you can view and manage your account or claim online at a time that suits you.