- New benefits claim
- Benefits advice
- Council Tax
- Open Portal account (previously Self Service)
- Contact Benefits and Council Tax
We are trying to reduce how much paper we use and hope you will help us to go paper free. This means that if you contact us by email or provide us with an email address we will set your council tax account up so that in future your bill and all other correspondence from this department will be sent to you by email.
If you would rather we contact you by post please let us know.
Tell us if you or your tenants are moving in or out of a property so that we can update the information on your Council Tax, by simply completing the online forms below:
If you are new to Malvern:
Read our Welcome to Malvern page, which contains useful information to help you if you are a new resident who is moving into the district.
If you are currently receiving benefits:
If you are moving to Malvern Hills, Worcester City or Wychavon for the first time or have previously lived in the area but have not paid Council Tax to us before please complete the Moving in form.
- Council Tax band search - Find your Council Tax band
- Self Service portal - Register for a Self-Service account to view and pay your Council Tax bill
- Council Tax- More information on Council Tax
If you currently pay Council Tax to Malvern Hills, Worcester City or Wychavon (or have done so in the past) and are moving to another address within Malvern Hills, Worcester City or Wychavon where you will be liable for the Council Tax please complete our Moving within the area form.
If you are moving out of the Malvern Hills, Worcester City or Wychavon area or will not be liable for Council Tax at your new address please complete the Moving out form.
If you currently pay your council tax by direct debit we recommend you contact your bank and cancel the direct debit immediately.
With effect from 1 April 2023, if you are paying your Council Tax by direct debit and move out of the area or your account is closed, any credit on the account, once the amendment has been made, will be refunded to the bank account being used to make your payments from. We will only refund a credit if there is no outstanding Council Tax due on any other accounts in your name.
Garden Waste Service
Please let us know by clicking on the link if you already have the service and are moving within or out of the district, or if you move into a property where there is already a brown bin (as this is a chargeable service visit the garden waste page for more information.)
Tell us if you change your name
Let us know if you change your name so that we can update your Council Tax bill with the correct details. Email
Notify us if someone in your household dies
If you have recently had a death in your household you must notify us so that we can update your Council Tax bill, if necessary. Email
Change of tenancy
If you are a landlord and wish to tell us about a change of tenants in your property complete the change of tenant form.
Visit: Malvern Hills District Council, The Council House, Avenue Road, Malvern, WR14 3AF. Please call us on 03004 560 560.