We use a pdf Performance Management Framework (234 KB) to make sure that we deliver on our promises. This framework allows us to always improve services, using the feedback from our residents and our own performance measures. 

We monitor our performance and provide progress updates to our Executive Committee every quarter. This reports on a range of measures that reflect our strategic objectives, and on key operational targets.

Read our most recent report:Quarterly Performance Report.

Residents’ Survey 

The Residents’ Survey for 2020 is now closed..

If you would like to be involved in the survey in future years, and in other consultations/surveys run by the council, please sign up to our email list, and select 'Consultation' as your area of interest.

This survey has previously been called the 'Viewpoint' survey and has been undertaken on our behalf by Worcestershire County Council. Over 1,000 residents responded to the 2019 Residents’ Survey, which ran from 8th September to 6th October 2019. We have used these results to shape the actions in our new Five Year Plan.

Read the report containing the pdf Residents' Survey results (1.60 MB)  for 2020.

Annual Report

We have produced an Annual Report using the data from the 2017 -18 Quarterly Performance Reports.

Read the  pdf Annual Report (2.72 MB)

Five Year Plan

The Five Year Plan sets out our ambitions and provides a clear direction to help us prioritise our resources. This enables us to deliver on actions that benefit everyone living, working and visiting our district over the coming years.

Find out about our Five Year Plan.