Performance Management
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- Councillor information
- Your Local Council
- Compliments and Complaints
- Environmental Information
- Freedom of Information (FOI)
- Public Notices and Consultations
- Weddings and Civil Partnerships
- Moving to Malvern
- Tackling climate change
- Browse Meetings, Minutes and Agendas
- Modern Slavery Act Statement
- Malvern Theatres £20m project
- Jobs
- Community Infrastructure Charging Levy Consultation
- Media and Press Enquiries
- Corporate Peer Challenge
- Services Provided by the Council
- Local Government Reorganisation
We use a Performance Management Framework to make sure that we deliver and our service plans. This framework allows us to always improve services, using the feedback from our residents and our own performance measures.
We monitor our performance and provide progress updates to our Executive Committee every quarter. This reports on a range of measures that reflect our strategic objectives, and on key operational targets.
Read the latest Quarterly Performance Report.
Annual Residents' Survey
Each year we carry out an annual survey of our residents’ views, which we use to set our Council Plan objectives, to drive our service planning and to improve our services.
This usually takes place in the Autumn, and the survey for 2025 closed on 9 November. We are now analysing the responses and will report our results through our Quarterly Performance Report in the New Year.
The results of our 2024 Residents’ Survey can be found here Agenda for Executive Committee on Tuesday, 18th February, 2025
If you would like to be involved in our next Residents’ Survey, or in other consultations we run, please sign up to our Consultation mailing list here Consultations - Malvern Hills District Council
Council Plan
Our Council Plan sets out our ambitions and provides a clear direction to help us prioritise our resources. This enables us to deliver on actions that benefit everyone living, working and visiting our district over the coming years.