We use a pdf Performance Management Framework (380 KB)  to make sure that we deliver on our promises. This framework allows us to always improve services, using the feedback from our residents and our own performance measures. 

We monitor our performance and provide progress updates to our Executive Committee every quarter. This reports on a range of measures that reflect our strategic objectives, and on key operational targets.

Read our most recent report: Quarterly Performance Report.

Residents’ Survey 

The Residents’ Survey for 2021 opens on Sunday 3rd October and runs until midnight on Sunday 31st October.

If you live in the Malvern Hills district we would very much welcome your views on the local area, council services, and our responses to the Covid-19 pandemic. We use the results of the survey to shape our Five Year Plan and service delivery.

The survey will take about 15 to 20 minutes to complete, but progress can be saved so it can be completed in stages. 

Take part in the Residents' Survey

If you would like to receive other consultations/surveys run by the council, please sign up to our email list, and select 'Consultation' as your area of interest.

Read the report containing the pdf Residents' Survey results (1.60 MB)  for 2020.

Annual Report

We have produced an Annual Report using the data from the 2017 -18 Quarterly Performance Reports.

Read the  pdf Annual Report (2.72 MB)

Five Year Plan

The Five Year Plan sets out our ambitions and provides a clear direction to help us prioritise our resources. This enables us to deliver on actions that benefit everyone living, working and visiting our district over the coming years.

Find out about our Five Year Plan.