Performance Management
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- Councillor information
- Your Local Council
- Compliments and Complaints
- Environmental Information
- Freedom of Information (FOI)
- Public Notices and Consultations
- Weddings and Civil Partnerships
- Moving to Malvern
- Tackling climate change
- Browse Meetings, Minutes and Agendas
- Modern Slavery Act Statement
- Malvern Theatres £20m project
- Jobs
- Community Infrastructure Charging Levy Consultation
- Media and Press Enquiries
- Corporate Peer Challenge
We use a Performance Management Framework to make sure that we deliver and our service plans. This framework allows us to always improve services, using the feedback from our residents and our own performance measures.
We monitor our performance and provide progress updates to our Executive Committee every quarter. This reports on a range of measures that reflect our strategic objectives, and on key operational targets.
Read the latest Quarterly Performance Report
Residents' Survey
We undertake an annual Residents’ Survey each Autumn. We use it to gain your views on a variety of different topics, including what you think of your local area, the services we provide, and your priorities for the district.
The 2024 Residents’ Survey closed in September 2024. The responses were analysed and the top level results were published as part of our performance reports in February 2025 - Residents' Survey results. The results feed in to the development of our new Council Plan for 2025/26, and will be used to inform our service planning for next year.
If you would like to sign up to receive an invitation to take part in our 2025 Residents' Survey, please sign up to our consultation mailing list.
Council Plan
The Five Year Plan sets out our ambitions and provides a clear direction to help us prioritise our resources. This enables us to deliver on actions that benefit everyone living, working and visiting our district over the coming years.