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We use a Performance Management Framework to make sure that we deliver and our service plans. This framework allows us to always improve services, using the feedback from our residents and our own performance measures. 

We monitor our performance and provide progress updates to our Executive Committee every quarter. This reports on a range of measures that reflect our strategic objectives, and on key operational targets.

Read the latest Quarterly Performance Report

Residents’ Survey 

The 2023 Residents’ Survey took place during September and October with 1,775 residents responding.

We are currently finalising our analysis of the 2023 results and will be publishing them in our Quarter 3 performance report in February 2024. Please come back to these pages then to view them.

If you would like to receive other consultations/surveys run by the council, please sign up to our email list and select 'Consultation' as your area of interest.

Five Year Plan

The Five Year Plan sets out our ambitions and provides a clear direction to help us prioritise our resources. This enables us to deliver on actions that benefit everyone living, working and visiting our district over the coming years.

Read our Five Year Plan.