We use a Performance Management Framework to make sure that we deliver on our promises. This framework allows us to always improve services, using the feedback from our residents and our own performance measures. 

Read  pdf Performance Management Framework (opens in new window) (380 KB)

We monitor our performance and provide progress updates to our Executive Committee every quarter. This reports on a range of measures that reflect our strategic objectives, and on key operational targets.

Read the Quarterly Performance Report (opens in new window)

Residents’ Survey 

The 2021 Residents’ Survey took place during October with 1,073 residents responding, comparing favourably to 888 in 2020.

document Read the report containing the top results for the 2021 Residents' Survey. (15 KB)

If you would like to receive other consultations/surveys run by the council, please sign up to our email list (opens in new window) and select 'Consultation' as your area of interest.

Five Year Plan

The Five Year Plan sets out our ambitions and provides a clear direction to help us prioritise our resources. This enables us to deliver on actions that benefit everyone living, working and visiting our district over the coming years.

Read our Five Year Plan.